Account Manager

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

SUMMARY

The Account Manager owns the post-close client relationship for WSG's existing account portfolio. Responsible for client retention, client satisfaction, and revenue expansion through joint business planning for wallet share growth and new lines of business - protecting the base and growing it through strong client partnerships, proactive service oversight, and strategic upsell/cross-sell execution. As a client facing role, attentiveness to the client and strategic account oversight is a key component and critical success factor of this role.

PRIMARY RESPONSIBILITIES:

Client Retention & Relationship Management

• Serve as the strategic point of contact for assigned client accounts post-implementation, handoff from the business development team and service start up.
• Work closely in collaboration with operating partners including POC’s and others assigned to account service delivery
• Conduct regular client check-ins, QBRs/MBRs, annual joint planning and performance reviews to maintain relationship health and achieve sales goal attainment for quality deals with approved target margins
• Proactively identify and address service issues before they escalate or threaten client retention
• Create strategic solutions to client needs in line with operating partners and WSG capabilities
• Manage contract renewals end-to-end — initiate early, negotiate terms, and close on time
• Serve as internal advocate for the client — escalate delivery issues to ops and hold teams accountable
• Attend and follow up on industry events and conferences (e.g., Connex) as required
• Conduct client meetings, prepare presentations/communications

Revenue Expansion

• Conduct Joint Business Planning with assigned clients to surface opportunities and ensure aligned goals and outcomes
• Identify upsell and cross-sell opportunities within the existing account base – including the entire stable of WSG’s offerings with successful closing/ wining of new opportunities in line with annual/quarterly sales goals and target profit margins
• Partner with BDM’s on expansion proposals for high-growth accounts during handoff and beyond
• Engage Sales Ops Analyst on pricing validation for renewal and expansion deals
• Track and report expansion pipeline alongside retention risk in WAVES/WL

Account Operations & Reporting

• Maintain accurate and current account data across all WSG systems (WAVES/WL)
• Review, design, deliver and present account performance reports prepared by Sales Operations Coordinator
• Partner with Sales Operations Coordinator on account data hygiene, work order updates, and field reporting
• Flag NTE issues, invoice discrepancies, and PO gaps promptly to Finance and ops teams
• Assist finance as needed with AR items, outstanding balances and client communication
• Participate in internal onboarding and rollout meetings for newly closed accounts

ADDITIONAL RESPONSIBILITIES

• Participate in special projects or initiatives as assigned
• Adapt to changing priorities to support department and organizational goals.
• Support cross-functional initiatives to improve processes, efficiency, or team outcomes

KNOWLEDGE AND SKILL REQUIREMENTS

• 3–5 years account management or client success experience in B2B services or facilities management
• National travel as needed including occasional nights and weekends per WSG’s travel policy
• Proven track record of retaining and growing an assigned book of business
• Strong client communication and relationship-building skills
• Comfort managing contract negotiations and renewal discussions
• CRM proficiency required;
• Bachelor's degree preferred

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.