Sr. Account Manager

ABOUT US

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

JOB SUMMARY

The Sr. Account Manager, Corporate Partnerships owns the enterprise tier of the Corporate Group Sales account portfolio and is the single point of intake for licensed in-club partnership agreements.

On the account management side, this role is accountable for retention, renewal and re-sign performance across the largest corporate accounts, and for driving ongoing EFT Set Up within that portfolio through activation planning with club leadership. On the partnership side, this role receives, qualifies and shepherds all licensed in-club partnership requests, including Swim School and basketball licensees, from initial request through executed agreement, and maintains the record of active agreements and expiration dates.

This is the senior individual contributor role on the account management side of the department and serves as a resource to the Account Manager on complex accounts and escalations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Enterprise Account Management and Retention

• Own an assigned portfolio of the highest-value corporate accounts, serving as the primary relationship owner for benefits managers, corporate wellness managers and other client contacts.
• Achieve assigned retention and re-sign targets, including proactive management of the Pending Re-sign file so that accounts are re-signed before lapsing.
• Build and execute annual activation and marketing plans for assigned accounts in partnership with club leadership and the marketing team, to drive EFT Set Up and revenue within the portfolio.
• Conduct business reviews with key accounts, presenting enrollment performance and recommending program changes where participation is below expectation.
• Know and understand the assigned book of business, including contract terms, pricing, eligible population and enrollment history for each account.

Renewal and Re-sign Ownership

• Manage the full renewal cycle for assigned accounts: track upcoming expirations, initiate renewal conversations in advance, confirm pricing against the current rate card, and secure signature.
• Identify accounts eligible to upgrade from a non-paying or discount-only arrangement into a Sponsored or Company Paid program, and own that upgrade conversation.
• Escalate at-risk accounts to the Director, Corporate Group Sales with a documented save plan.

Licensed In-Club Partnership Agreements

• Act as the single point of intake for all licensed in-club partnership requests, including supporting Swim School operators and existing in-club (non-real estate) licensees, received from clubs, operators, or above-club leadership.
• Qualify each request against club suitability, available space and the current partnership terms structure before it advances.
• Route requests to Legal for agreement drafting and review, coordinate redlines between the operator and internal stakeholders, and track each agreement through to full execution.
• Maintain a current register of all active licensed partnership agreements, including operator, club, effective date, fee or revenue share structure, and expiration date, and initiate the renewal process ahead of expiration.
• Partner with club and above-club leadership on operator compliance with agreed in-club standards, and escalate unresolved issues to the Director, Corporate Group Sales.
• Serve as the ongoing relationship contact for licensed partners and coordinate internally on billing, reporting and issue resolution.

Reporting and Business Management

• Maintain and update Salesforce timely and accurately with all account activity, renewal stages, agreement status and client communication.
• Monitor and report on key performance indicators for the assigned portfolio, including retention rate, re-sign volume and EFT Set Up against budget.
• Serve as a resource and partner with the Account Manager on complex accounts, escalations and renewal strategy.
• Attend and contribute to required Corporate Group Sales team meetings, and perform other duties as assigned by the Director, Corporate Group Sales.

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• Demonstrated ownership of a client portfolio with accountability for retention and renewal outcomes.
• Strong organizational and project management skills, with the ability to run multiple agreements and renewal cycles simultaneously and drive each to completion.
• Excellent interpersonal skills and the ability to communicate professionally and effectively both verbally and in writing, including with C-level clients.
• Strong attention to detail, particularly in reviewing contract terms, pricing and effective dates.
• Comfort coordinating with internal partners including Legal, Finance, Marketing and club operations to move work forward.
• Demonstrated problem solving and analytical skills, including the ability to interpret account performance data and act on it.
• Ability to manage multiple assignments independently and set own priorities.
• Proficient in Microsoft Office.

Minimum Education

• High School Diploma or GED equivalent.

Minimum Work Experience

• 5+ years of experience in account management, business-to-business sales, partnership management, customer success or a related field, including direct responsibility for renewals or contract cycles.

Preferred Knowledge, Skills & Abilities

• Working knowledge of Salesforce CRM.
• Experience coordinating contract or agreement processes with a legal team.
• Experience managing licensee, franchise, vendor or third-party operator relationships.

Preferred Education

• Bachelor's degree in business, marketing, communications or a related field.

Preferred Work Experience

• Experience in the retail or fitness industry. 24 Hour Fitness club experience preferred but not required. Prior experience managing enterprise or key accounts.

Physical Demands/ Environmental Conditions

• Ability to operate standard business equipment. Ability to work extended hours and hours outside of normal business hours as necessary. Ability to interact extensively with clients by phone, video conference and in person.

Travel Requirement

• Travel required up to 25% of the time for client meetings, club visits and business reviews. May include occasional air or overnight travel.

BENEFITS AT 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.