Jr. Account Manager

About us

We are a team of airline catering enthusiasts who believe flying is the greatest privilege and opportunity in the world and, believe it should be a nice experience for everyone. Air Fayre is an award-winning catering team that is in search of the best and the brightest to join our dynamic team of airline catering enthusiasts.

Air Fayre offers benefits including!

• An excellent compensation package that includes a quarterly performance bonus program.
• Medical, Dental, and Vision for employees & dependents at 80% premium sponsorship.
• Free short- and long-term disability insurance and life insurance
• 2-4 weeks of paid vacation
• 401K with a match

Mission of role

The Jr. Account Manager supports assigned airline accounts by coordinating customer requirements, cycle changes, menu presentations, service-performance monitoring, issue escalation, and account-team coverage. This role is accountable for assigned deliverables, timely follow-up, and escalation while helping maintain continuity and flexibility across the account management team.

Functions and Responsibilities

• Coordinate customer requirements and cycle changes: Capture approved changes and communicate updates to Operations and supporting departments.
• Coordinate service, schedule, menu, specification, and production-schedule changes; maintain current account materials.
• Prepare cart diagrams, tray-set photographs, workstation visuals, training communications, and menu-presentation materials.
• Coordinate cross-functional cycle-change readiness and follow up on outstanding actions.
• Monitor performance and service levels: Check flight assembly, inventory, and catering against standards; escalate delays, shortages, food-quality issues, and other exceptions.
• Monitor assigned KPIs and trends against the Service Level Agreement and compile customer feedback for account-management meetings.
• Maintain accurate trackers for delays, flight-attendant comments, client audits, aircraft damage, shortages, ramp-safety scores, and quick turns.
• Support internal audits covering customer specifications, quality, FDA, HACCP, safety, health, environmental, and other applicable requirements.
• Support issue resolution and improvement: Monitor daily flight progress, coordinate exception follow-up, and document owners and deadlines.
• Support root-cause reviews, use account data to identify recurring gaps, and track countermeasures, standardized work, and training.
• Prepare agendas, record decisions and action items, assign documented owners and due dates, and issue follow-up communications.
• Support client relationships: Participate in client meetings, station visits, operational reviews, and performance presentations.
• Maintain effective communication between customers and Operations and provide Account Manager coverage as needed.
• Support airline administration: Track equipment balances and help align rotables and disposables with demand.
• Support accurate billing and provisioning and maintain assigned customs, tax-free liquor, supplier, and account documentation.

Qualifications & Educational Requirements

• Minimum one year of experience in airline catering, account support, customer service, hospitality, logistics, or a related operational environment; a relevant internship or equivalent experience may be considered.
• Associate or bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Excellent written and verbal communication skills, including effective emails and executive summaries.
• Ability to manage multiple priorities and deadlines, follow procedures, raise concerns promptly, and take ownership of results.
• Ability to collaborate across Operations, Transport, Training & Development, Continuous Improvement, Supplier Management, and Food Safety without direct authority.

Preferred Skills and Attributes

• Experience supporting operational performance, service quality, or continuous-improvement activities.
• Experience supporting clients, customers, or cross-functional internal stakeholders.
• Intermediate proficiency with Microsoft Office and the PC environment; Sabre or another airline software platform is preferred.
• Customer-focused, professional, comfortable initiating conversations, and able to build trusted relationships.

Join Air Fayre and help strengthen airline partnerships, service performance, and continuous improvement across our operation. We look forward to your application!