Account Manager Support Specialist

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts. May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers / Producers with such things as service inquiries, claims, billing, and/or administrative issues. Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention. Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability. Involves no client geared travel with minimal face-to-face client interaction. May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.

About You

Required: Bachelor's degree and 1 year minimum of client coordination and/or claims management experience. License required.

Preferred:

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)