Account Manager

The Company

Czarnowski is one of the four studios of the Czarnowski Collective. It combines operations, strategy, design, and fabrication to create exhibits and events that engage communities, generate brand enthusiasm, and educate consumers. It’s been over 75 years since we opened our doors, but we’re still not resting on our reputation or accolades. We’re wondering “what if...” anticipating what’s next and embracing our role within the Czarnowski Collective as forward-thinkers for forward-thinking brands.

Joining the Czarnowski Collective means the opportunity to be more than a number, more than a job title, more than a spectator. We are a collective of dreamers and thinkers, doers, and makers…and we’re searching for more of the same to join the ranks.

The Purpose

The ideal Account Manager candidate is a self-starter who can manage daily workloads, operate well under pressure and balance competing priorities in a fun, results-oriented work environment. The position will focus on providing support and assistance to the Account Director. This person will also be responsible for maintaining business relationships with current clients and stakeholders. The Account Manager will be the liaison between the client and internal teams to ensure timely and successful delivery of all projects.

The Job

• Client Services: Provide regular two-way communication with clients to understand needs, propose solutions, set proper expectations and execute plan
• Partner and Supplier Relationship Management: Act as the center-point between clients, internal teams, agency partners, and suppliers to provide direction and drive results
• Project Management: Manage a variety of shows and projects from launch to creative to planning to client presentations to execution
• Team Leadership: Co-lead a cross-functional team made up of Account Management, Production, Engineering, Floor Planning, Field Services, Design and Finance/Accounting
• Meeting Coordination: Lead and/or co-lead client and internal meetings: provide direction, moderate discussions, develop solutions and/or a POV, create an execution plan, and document next steps and areas for follow-up
• Timeline Discipline: Manage high level show operations and production timelines
• Budget Management: Understand budgeting process and how to navigate it; clearly communicate budgets and change orders, internally and with clients
• Show Production:
• Lead floorplan creation, review, approval and documentation
• Manage graphic matrix, timeline and deadlines with the assistance of the Graphics Production Manager and Graphic Designers
• Collaborate to identify refurbishment and/or new fabrication needs, review proposals and guide execution
• Drive quality control and operational efficiency/consistency
• Act as a representative of the account team at show sites
• Recognize budget considerations and drive team actions to accommodate
• Understand clients’ business and issues to drive effective solutions
• Support Account Director with various related projects or duties as required

The Person

• Understand and improve processes and procedures
• Ability to collaborate, delegate, and take the lead
• Strong written and verbal communication skills
• Ability to prioritize and multi-task
• Able to work effectively under pressure, both individually and in a team environment
• Strong presentation skills
• Ability to work with deadlines and take over responsibility

• Bachelor's degree or relevant work experience
• 2-3 years of industry experience, Experiential Marketing or related field is required.

• Efficient knowledge of MS Office Programs (Word, Outlook, PowerPoint, Excel, Teams)

Additional requirements

• This position requires 25%-35% travel.
• This position requires 4 days in office.

What we offer

• Medical, Dental, and Vision benefits effective within 30 days (or less) of your start date
• 401K matching with no vesting period (you are fully vested as of day 1)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Collaborative Work Environment

Collective Culture Core Values

We recognize that the success of our business rests with the skills and efforts of our people, and in return for their contributions, our employees can expect a flexible work environment that delivers on the 10 principles that define our company culture:

• We celebrate creativity, curiosity, innovation and imagination.
• We are humble and respectful.
• We act with honesty and integrity.
• We empower and trust one another.
• We embrace individuality and an entrepreneurial spirit.
• We champion initiatives that bolster diversity, equity and inclusion.
• We prioritize safe, ethical and sustainable business practices.
• We foster a culture of meritocracy - rewarding skills and abilities, instead of influence.
• We always deliver.
• We don’t take ourselves too seriously.

Through several existing and future initiatives, Czarnowski Collective is exploring thoughtful and creative ways to embrace individuality, and more effectively champion diversity, equity and inclusion across our network.

EEO Statement

Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't just accept difference – we honor, nurture, and celebrate it! All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We don’t discriminate based on race, religion, color, national origin, sex/gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.