Account Manager

Job description

We are an expanding professional landscape company in the greater Seattle and Eastside area seeking a full-time Account Manager. Kaleidoscope has been running strong for over 40 years; we are a family-owned company that provides continuing education opportunities, a supportive environment, and a high level of trust and professionalism.

The Account Manager will have the ability to consult with clients, identify requirements, provide quotes, oversee multiple crews and properties. Must be able to communicate information in easily understood terms and develop relationships that meet or exceed our clients’ needs and Kaleidoscopes standards.

RESPONSIBILITIES / DUTIES

• Providing accurate client quotes and planting plans
• Onsite-customer service (including working alongside crew as needed) and communication throughout the project with client and crew
• Manage and communicate with crew leaders and account managers
• Monitor the efficiency of each maintenance crew
• Be available for contact by phone and email for clients and team members
• Hold team leader's accountable for results
• Teach plant identification and plant care
• Material sourcing and costing
• Practice organic gardening methods
• Maintain a sense of urgency and goal orientation
• Provide detailed and constructive feedback to crew members
• Maintain accurate and detailed records
• Other related activities as assigned

KNOWLEDGE EXPERIENCE AND SKILLS REQUIRED

EXCELLENT HORTICULTURE KNOWLEDGE

Proficient in plant identification and plant care skills in ornamental horticulture

Strong technical knowledge of garden and lawn maintenance techniques

Strong technical knowledge of ornamental pests and diseases

Organic gardening methods

Irrigation knowledge a plus

PROFESSIONAL EXPERIENCE

• At least 3 years of experience and/or training in the ornamental horticulture field
• At least 3 years of hands-on work experience in the landscape field
• Irrigation experience and/or training a plus
• Design experience a plus
• Certifications a plus

SKILLS

• Good verbal and written communication skills
• Able to teach horticulture and irrigation techniques and guide crew through projects
• Strong computer skills - proficient in MS Word, Excel

PERSONAL QUALITIES REQUIRED

• Professional demeanor
• Resourceful self-starter with a "can-do" attitude
• Detail-oriented
• Able to manage client expectations and tactfully deal with a wide variety of client types
• Has a standard higher than that of the client
• Focused on providing exceptional customer service and follow-through
• Good time management and organizational skills
• Excellent communicator

*ONLY APPLICANTS WITH A COVER LETTER WILL BE CONSIDERED.