Account Manager

Description

The Account Manager plays a crucial role in managing assigned logistic accounts and ensuring efficient handling and/or cartage services. This position serves as a primary point of contact for customers and coordinates the movement of incoming and outgoing freight to meet customer requirements.

The ideal candidate will have strong organizational and problem-solving skills, the ability to effectively manage multiple accounts and priorities, and a solid understanding of warehouse management systems within a third-party logistics environment.

Responsibilities

• Manage assigned customer accounts
• Coordinate incoming and outgoing freight
• Process customer orders and shipment requests
• Arrange freight pickup and delivery
• Coordinate freight routing and cartage services
• Communicate shipment status and service information to customers
• Monitor shipments and help resolve delays or service issues
• Prepare and review bills of lading and other shipping documents
• Monitor inventory levels and inventory activity for assigned customer accounts using the warehouse management system
• Research inventory discrepancies by reviewing available transactions, receipts, shipments and other relevant inventory records
• Coordinate with warehouse and operations personnel to investigate and resolve inventory discrepancies
• Communicate inventory discrepancies, research findings and resolution status to customers in a timely and professional manner
• Maintain accurate inventory and account information and follow-up on unresolved discrepancies through resolution
• Utilize warehouse management systems to maintain accurate account and shipment information
• Build strong customer relationships and provide responsive customer service
• Work closely with warehouse, transportation and operations personnel to ensure customer requirements are communicated and fulfilled
• Maintain a high level of accuracy while managing multiple customer accounts, shipments and inventory requirements

Requirements

• Logistics, Transportation, 3PL, customer service, or related experience preferred
• Experience with warehouse management systems preferred
• Strong organizational and problem-solving skills
• Excellent customer service skills
• Strong verbal and written communication
• Ability to manage multiple accounts and priorities effectively
• Strong attention to detail and follow-through

Benefits:

401(k) with match

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term & Long-term Disability

Paid time off