Senior Commercial Account Manager

Location: Tinley Park, IL (On-site / Hybrid)

Reports To: Director of Business Development / Pod Leader

Employment Type: Full-time, Exempt

Compensation: Base salary + Commissions and first-year incentives

Pay range: 75,000.00-85,000.00

About Simplex Logistics

Simplex Logistics, LLC is a fast-growing Midwest-based transportation and logistics provider specializing in time-critical, high-value freight across defense, manufacturing, and industrial markets. We operate with a hybrid sales-and-operations model that prioritizes accountability, service execution, and long-term customer partnerships.

Position Overview

The Senior Commercial Account Manager manages and grows assigned customer accounts while developing new business and supporting profitable carrier procurement.

This position blends:

• Customer account management
• Account growth and new business development
• Carrier sourcing and service coordination

This role focuses on customer relationships, pricing, gross profit growth, and retention. Account ownership is formally assigned as readiness and business needs allow. The position also includes personally sourcing and booking carriers, working alongside Operations and Carrier Sales within established task ownership and handoff procedures.

This position reports to a Director of Business Development / Pod Leader, with oversight from the Vice President of Sales, and works closely with Operations, Carrier Sales, and support teams.

Key Responsibilities

Account Ownership & Customer Management

• Manage formally assigned customer accounts and support a clear transition of account ownership.
• Serve as the primary point of contact for customers, ensuring responsiveness and service consistency.
• Conduct regular account reviews, identify growth opportunities, and proactively manage risk.
• Maintain strong relationships with decision-makers across customer organizations.

Sales & Revenue Growth

• Expand existing accounts through additional lanes, services, and strategic opportunities.
• Identify and pursue new business opportunities aligned with company capabilities.
• Build a consistent pipeline and deliver profitable growth against agreed account plans.
• Maintain disciplined pricing, margin management, and revenue forecasting.

Carrier Procurement & Service Coordination

• Source, negotiate with, and book qualified carriers in accordance with company procedures.
• Record carrier bookings accurately in the TMS and coordinate shipment requirements with Operations.
• Follow company SOPs, documentation standards, and task ownership requirements.
• Coordinate customer updates and escalations with Operations; ensure clear handoffs and accepted coverage for time-sensitive or after-hours needs.

Internal Collaboration & Leadership

• Work with your Pod Leader to prioritize account growth, service improvement, and new business.
• Assist in onboarding new customers to ensure operational readiness and profitability.
• Partner with Operations and Carrier Sales while respecting assigned responsibilities and escalation paths.
• Contribute to continuous improvement of workflows, processes, and service standards.

Performance Expectations

• Grow gross profit while maintaining disciplined pricing and healthy account margins.
• Maintain strong customer relationships, retention, and service consistency.
• Demonstrate reliable follow-through, timely escalation, and accurate TMS records.
• Develop accounts that can scale through effective collaboration with Operations and Carrier Sales.
• Uphold company standards for professionalism, accountability, and execution.

Qualifications

• 5+ years of experience in freight brokerage, logistics, or transportation.
• Proven ability to manage customer relationships and coordinate reliable freight service.
• Demonstrated success in revenue growth, margin management, and customer retention.
• Strong understanding of carrier management, load planning, and shipment execution.
• Ability to balance account growth, new business development, and hands-on carrier booking.
• Proficiency with TMS and CRM platforms (McLeod experience preferred).
• Excellent communication, organization, and problem-solving skills.
• Bachelor’s degree preferred (experience may substitute).

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off (PTO) and Paid Holidays
• Company-paid Life, Short-Term & Long-Term Disability Insurance
• Voluntary Life Insurance options