Account Manager

Description

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA) is looking for an Account Manager to join our Denver team.

The Account Manager is responsible for engaging customers through utilization of the products they’ve purchased, retaining and upselling those accounts into the full suite of MGMA products and services to create even more value for those enterprises. This role may serve accounts across small or mid markets or corporate vendors with strategies and engagement approaches tailored to the needs of each segment.

Essential Functions

• Build and maintain long-term, trust-based partnerships with client accounts through regular communication, understanding their business goals, and ensuring satisfaction with MGMA’s products.
• Small Market Accounts: (generally <50 FTE physicians): Engagement typically involves working directly with one or two key decision-makers. Emphasis is on proactive outreach, education on product value and driving utilization among organizations with limited internal resources.
• Mid-Market Accounts: (generally 51 – 400 FTE physicians): Engagement often includes multiple managers or departmental leads. Focus is on role- and function-based segmentation, identifying upsell and cross-sell opportunities to meet more complex operational needs.
• Corporate Vendor Community: Working with key marketing decision makers to build engagement and full year long marketing plans. Drive revenue through exhibit, sponsorship, partnership, and advertising primarily through renewal sales.
• Create and execute tailored account strategies that align with client business objectives and maximize mutual value and growth.
• Identify and pursue upsell, cross-sell, and renewal opportunities by understanding client needs and proactively suggesting relevant solutions. Focus on revenue growth and member adds; may have need to focus on segmentation by role and function.
• Field questions on MGMA’s product suite, perform outbound relationship calls and emails, and provide excellent service to these accounts.
• Utilize CRM to track client feedback, account renewals and losses, sales and any other relevant items.
• Track and monitor account health through key metrics, reviewing service delivery, and report progress internally and to clients.
• Work closely with supervisor to capture the feedback of members’ needs.
• Work with support staff to coordinate and/or delegate logistic and administrative functions related to providing members with access and engagement to the full suite of purchased products and their benefits.
• Travel as necessary to support conference operations and engage directly with clients, fostering strong client relationships and ensuring satisfaction. Travel requirements vary based on the market segment and client needs:
• Small Market Accounts: approximately 5-10% travel.
• Mid-Market Accounts: approximately 10-15% travel
• Corporate Vendor Community: approximately 10-15%
• Other duties as required and necessary to ensure the success of the organization.

Supervisory duties

• None

Requirements

Knowledge, skills and abilities

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision and values.
• Demonstrate comprehensive knowledge of MGMA and customer industry and day-to-day challenges relative to the market segment.
• Proven relationship and sales acumen, with the ability to effectively position the value of MGMA products and services.
• Ability to expand existing accounts through consultative selling, targeted prospecting, upselling, and cross-selling
• Ability to be self-motivated and must proactively reach out to existing customers within required timeframes.
• Ability to identify customers’ spoken and unspoken needs and educate/recommend benefits of their membership or other products, and services available.
• Ability to stay positive during and following challenging customer interactions.
• Ability to follow written and oral instructions and establish effective working relationships.
• Ability to organize work, prioritize tasks and meet deadlines.
• Maintain proficiency in Microsoft Office products, sales automation tools, and the customer relationship management (CRM.

Education

• A Bachelor’s degree in Business, Communications, Marketing, or a related field is required.

Experience

• Three (3) or more years of experience of client management, customer service, and executing against targets and sales plans, preferably in a membership and/or SAAS setting
• Proven track record of selling or upselling higher levels of products/services to a challenging customer base is required, preferably in a membership, or data product setting.
• Experience driving customer engagement, developing relationships, and managing the needs of healthcare organizations is preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications

• Must have reliable transportation.
• Must have a valid driver’s license.

Working environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor, professional office environment.
• Will travel to member work sites to enhance membership engagement and utilization.
• May need to attend conferences in various locations around the United States
• Regular, predictable attendance is required.

Physical Activities

The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:

• Ability to read, write, edit
• Ability to converse, discuss, convey
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.
• While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:
• Ability to perceive, identify, recognize
• Ability to detect, determine, discern, judge
• Ability to assess, estimate, compare
• This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:
• Ability to operate PC/keyboard and other office productivity equipment
• Ability to position self to traverse/navigate around typical office setting
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.

Why Work for Us

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience.

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

MGMA does not engage in immigration sponsorship or relocation assistance.

The application deadline is November 10, 2026. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $69,000- $85,000, depending on the skills, education, and experience of the candidate.

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