Veterinary Relations Manager - Account Manager

What You'll Do

Account Management & Clinic Visits

• Plan and execute weekly territory routes, visiting veterinary clinics in a logical and efficient sequence.
• Conduct regular in-person check-ins with practice managers and team leads - catching up on staff needs, recognizing wins, and proactively identifying areas for improvement.
• Monitor clinic supplies and freezer inventory during each visit to ensure partners are fully equipped.

Lunch Learns & Staff Education

• Lead engaging, upbeat lunch-and-learn sessions at clinic locations -introducing Pet Meadow to new staff or providing refresher training for existing teams.
• Cover who we are, what we do, and the full range of cremation services we offer.
• Walk staff through the client portal, answer questions, and create a welcoming, fun environment that reinforces the partnership.

Relationship Maintenance & Communication

• Conduct regular phone and email check-ins with clinic contacts between visits to stay connected and address any emerging needs.
• Serve as a consistent, friendly presence that clinic teams can rely on.

Issue Resolution

• When issues are raised by a clinic, serve as the first point of contact - listen, document, and promptly loop in the appropriate site manager to discuss and resolve.
• Follow through on resolutions to ensure the clinic feels heard and supported.

What You Bring

• Experience in account management, outside sales, client relations, or a similar field-based role.
• Outgoing, approachable personality with genuine people skills - you light up a room and make people feel at ease.
• A problem-solver and solution-focused mindset; you don't just identify issues, you help fix them.
• Strong organizational skills to manage a multi-clinic territory and plan efficient weekly routes.
• Comfortable presenting to small groups in an upbeat, engaging way (lunch learns, staff trainings).
• Patient, flexible, and able to adapt to the pace and culture of different clinic environments.
• Comfort using CRM tools to log visits, track activity, and manage follow-ups.
• Willingness to travel approximately 70% of the time within your assigned territory.
• A genuine passion for pets and the people who care for them.

Why You'll Love Working Here

• Make a meaningful impact by supporting the veterinary partners who trust Pet Meadow during their clients' most difficult moments.
• Own your territory and see the direct results of your relationship-building efforts.
• Work with a mission-driven team that values integrity, compassion, and accountability.
• Grow with us as Pet Meadow continues to expand into new markets.
• Enjoy competitive compensation, benefits, and mileage/travel support for your field-based role.