Account Manager

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Develop a market area business plan and sales strategy with dealers, in conjunction with the Director, Sales, North America Sales Area which complies with Normet long term strategic objectives and goals.

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Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications.

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Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Director.

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Firsthand field demonstration ability.

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Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers.

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Strong understanding of customer and market dynamics and requirements

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Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.

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Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.

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Provides technical support and training to end users, operators, and account managers.

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Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network.

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Support with root cause analysis tools and report writing, supporting Normet quality management systems

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Lead for local product improvement testing and implementation.

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Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.

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Support warranty investigations from a technical advisor position.

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Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.

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Ability to create customized technical documentation including manuals & training materials for specific applications.

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Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.

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Technical input in new product and technology development.

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Promote and sell training opportunities including operator & simulator training packages.

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Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.

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Cultivate effective business relationships with executive decision makers in key accounts.

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Perform other related duties as assigned.

Stakeholder Management

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Client-driven to positively support the growth of Normet.

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Ability to conduct work in a professional manner.

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Customers include both internal and external stakeholders.

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Assists customers with maintenance trouble shooting feedback to the factory.

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Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority.

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Global support during North America time zones, for all customers requiring remote assistance.

HSEQ – Health, Safety, Environment and Quality

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Comply with all Normet policies with HSEQ.

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Active participant in ensuring Normet operations and products support HSEQ initiatives.

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Support to risk assessments, incident investigations, and product related legislative safety specifications, North America.

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Ability to support the creation and updating of HSEQ documentation where applicable.

Personal Responsibility

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Ensures compliance with Normet Values, & Normet Policies and Procedures.

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Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training.

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Retain existing industry certifications, and where applicable acquire updates and advancement.

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Active contributor and team member in both the sales and service teams, North America.

Come and share your courage to shine with us!

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