eCommerce Associate Account Manager (PJ Boren)

PJ Boren (PJB), a division of Forward Solutions, helps manufacturers grow their business across eCommerce and club channels, including Amazon Vendor Central, Amazon Seller Central, Amazon Business, Walmart, and other online marketplaces.

The eCommerce Associate Account Manager will support the growth and success of assigned client accounts by managing day-to-day account operations, analyzing performance, preparing client reporting, and coordinating execution across internal teams. This role requires strong analytical skills, attention to detail, ownership, and the ability to translate business data into actionable recommendations.

This position is designed for someone who wants to develop their eCommerce expertise and grow toward independently managing client accounts.

Key Responsibilities

Account Management & Operations

• Manage assigned account workflows across Amazon Vendor Central, Seller Central, and other marketplaces.
• Oversee catalog updates, pricing, promotions, inventory exceptions, retailer requests, and related follow-up.
• Maintain project trackers, monitor deadlines, identify potential issues, and escalate concerns when needed.
• Ensure assigned deliverables are completed accurately and on time.

Performance Analysis & Reporting

• Analyze sales, traffic, conversion, profitability, pricing, inventory, advertising, and competitive trends.
• Identify performance issues, determine potential root causes, and recommend corrective actions.
• Maintain account dashboards and monitor progress toward established goals.
• Prepare KPI reports, business reviews, account updates, and action plans.

Client & Cross-Functional Collaboration

• Work closely with Account Managers and internal teams, including advertising, merchandising, content, analytics, and operations.
• Coordinate project deliverables and ensure tasks are completed within established timelines.
• Participate in client meetings and present assigned updates and recommendations as experience develops.
• Maintain professional communication and dependable follow-through with clients and internal partners.

Process Improvement & Development

• Identify opportunities to improve workflows, reporting accuracy, and operational efficiency.
• Document repeatable processes and help improve account management practices.
• Develop expertise in eCommerce platforms, product economics, marketplace operations, and client relationships.
• Take on increasing responsibility as knowledge and experience grow.

Qualifications

Required

• Strong Microsoft Excel skills, including PivotTables, lookups, and working with large datasets.
• Strong analytical and problem-solving skills with the ability to interpret data and make recommendations.
• Excellent organizational skills and the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with a remote team.
• Bachelor's degree in a relevant discipline or equivalent practical experience.

Preferred

• 1–3 years of experience in eCommerce, account management, digital marketing, retail operations, sales, or business analytics.
• Experience with Amazon Vendor Central or Seller Central.
• Familiarity with Walmart, Costco, club channels, or other online marketplaces.
• Experience with Power BI or similar reporting and dashboard tools.
• Knowledge of product sales, inventory, pricing, digital advertising, or merchandising analytics.

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary incentive bonus as determined by incentive program guidelines, position eligibility and Senior Management approval.