JobsAccount ManagerUnited StatesAccount Manager - Technology
Black Box
Posted today · Jobs at Black Box
Account Manager - Technology
Black Box · United States
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In short
The Account Manager will serve as the primary relationship holder for large enterprise clients, focusing on growing revenue and profitability through strategic account planning. They will collaborate with internal teams to identify new solution opportunities, manage client administration, and ensure high levels of customer satisfaction.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have a minimum of 8 years of experience in client-facing roles or account leadership within IT solutions or management consulting. A bachelor's or master's degree is preferred, along with deep expertise in the vertical industry and proven experience with global service delivery models.
About the employer
Black Box
A trusted digital infrastructure partner.
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises. With a presence across the United States, Europe, India, Asia Pacific, the Middle East, and Latin America, Black Box serves businesses across financial services, technology, healthcare, retail, public services, and manufacturing.
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Supported by a global team of around 3,600 professionals and strategic partnerships with leading technology providers, Black Box delivers end-to-end solutions in network integration, digital connectivity infrastructure, data center buildouts, modern workplace solutions, and cybersecurity. Its Technology Products portfolio enhances business operations with cutting-edge solutions in AV, IoT, KVM, Networking, Infrastructure, and Cables.
- INDUSTRY
- IT Services and IT Consulting
- COMPANY
- Public Company
- FOUNDED
- 1976
- HEADQUARTERS
- Plano, Texas
- SIZE
- 1,001-5,000
- OFFICES
- 44 on LinkedIn
- OPEN HERE
- 4 roles
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Questions about this role
- Is this Black Box role remote?
- Tagged on site.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 10+ years.
The posting, in full
Primary relationship holder and knowledge expert for large enterprise client(s); accountable to grow revenue and profitability at each client account Consistently expands broader and deeper relationships at the client account Understands client problems and strategies/initiatives at a detailed level Develops, refines and administers client account plan in collaboration with Vertical leaders, Solutions practitioners and architects, and Client delivery managers
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Role Description and Responsibilities
- Primary relationship holder and knowledge expert for large enterprise client(s); accountable to grow revenue and profitability at each client account
- Consistently expands broader and deeper relationships at the client account
- Understands client problems and strategies/initiatives at a detailed level
- Develops, refines and administers client account plan in collaboration with Vertical leaders, Solutions practitioners and architects, and Client delivery managers
- Aligns with Marketing to provide account-based marketing targeting
- Responsible for generating new Black Box solution opportunities (ideas) at the client account through deep client knowledge and leveraging Solutions development/sales programs
- Focus on cross-selling across Black Box solution portfolio to grow wallet share
- Works closely with solution selling team to support the development of and close-win of opportunities
- Supports contractual and client administration at the direction of relevant functional management
- Supports margin improvement initiatives with Delivery Managers/PMs
- Supports order management, procurement, client invoicing, collections and financial planning and analysis functions
- Jointly accountable with Delivery management to maintain customer satisfaction; track and report CSAT / NPS
Job Specifications & Requirements
- Minimum 8 years of experience in client-facing roles or account leadership within IT solutions or management consulting
- Skilled in overseeing and expanding client P&L, with a strong background in CRM programs and account planning
- Deep expertise in the vertical industry is essential
- Proficient in selling across various service lines
- Outstanding communication skills, capable of effectively engaging with stakeholders across all levels, both within the company and in client organizations
- Exceptionally detail-oriented, with the ability to manage and coordinate all aspects of complex projects
- Proven experience with global service delivery models, adept at managing cross-regional operations
- Bachelor’s or Master’s degree preferred
Key Metrics
- Qualified contacts created
- Account plan completion measures
- Number of opportunities created and average opportunity size
- Conversion Rate % to Formal Proposal
- Qualified Win Rate %
- Order Book Value
- Gross Margin % As Sold
- Revenue
- Gross Profit
- CSAT/NPS scores
- DSO
#LI - SS1
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