Commercial Lines Account Manager

Description

Standard Commercial Account Manager

Location: Uniontown, Ohio

Employment Type: Full-Time and in office

The Commercial Insurance Producer & Account Executive is responsible for developing new business opportunities, managing client relationships, and providing ongoing service and risk management solutions for commercial insurance clients. While the role will initially focus on aviation-related risks and insurance programs, the position will support the growth and servicing of a diverse commercial insurance book across multiple industries.

This individual serves as a trusted advisor to clients by identifying exposures, recommending coverage solutions, coordinating with insurance carriers, and ensuring an exceptional client experience throughout the policy lifecycle. Success in this role requires a combination of sales talent, industry knowledge, relationship management skills, and technical expertise in commercial insurance.

Essential Duties and Responsibilities

Business Development & Production

• Develop and execute strategies to generate new commercial insurance business.
• Identify, prospect, and cultivate relationships with prospective clients through referrals and networking.
• Conduct risk assessments and analyze client operations to identify insurance needs.
• Prepare and present insurance proposals and coverage recommendations.
• Negotiate terms, conditions, and pricing with insurance carriers.
• Achieve established sales, retention, and revenue goals.
• Maintain a robust pipeline of prospects and accurately document activities in CRM systems.

Client Service & Account Management

• Serve as the primary point of contact for assigned commercial insurance clients.
• Build long-term relationships through proactive communication and regular coverage reviews.
• Coordinate policy renewals, endorsements, certificates of insurance, audits, and other service requests.
• Review policies for accuracy and completeness.
• Assist clients with claims reporting and claims advocacy efforts.
• Monitor changes in client operations and recommend appropriate coverage adjustments.
• Collaborate with account managers and carrier partners to ensure timely and accurate service delivery.

Insurance Expertise

• Develop and maintain expertise in aviation insurance products and coverage forms.
• Advise aviation clients on risk management, regulatory requirements, and industry trends.
• Work with aviation carriers and underwriters to secure competitive coverage solutions.
• Support the agency's strategic growth within the aviation insurance marketplace.
• Expand agency market presence across a broad range of commercial insurance products including:

General Liability

Commercial Property

Commercial Auto

Workers' Compensation

Umbrella/Excess Liability

D&O

Professional Liability

Management Liability

Inland Marine

Surety Bonds

Knowledge, Skills, and Abilities

• Strong understanding of commercial property and casualty insurance coverages.
• Ability to assess business risks and recommend appropriate insurance solutions.
• Excellent sales, negotiation, and relationship-building skills.
• Strong verbal and written communication abilities.
• Ability to explain complex insurance concepts in a client-friendly manner.
• Proficiency with agency management systems, carrier platforms, and CRM software.
• Strong organizational and time management skills.
• Ability to manage multiple client relationships while maintaining a high level of service.
• Self-motivated with a strong commitment to achieving performance goals.

Required Qualifications

• Active Property & Casualty Insurance License.
• 3+ years of commercial insurance experience in production, account management, or a combination of both.
• Experience developing client relationships and managing commercial insurance accounts.

Benefits Include

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.

Requirements

• Active Property & Casualty Insurance License.
• 3+ years of commercial insurance experience in production, account management, or a combination of both.
• Experience developing client relationships and managing commercial insurance accounts.