Account Manager- Supply Chain Services

Position Summary

Vallen's Account Manager - Supply Chain Services plays a key role in managing customer relationships and driving the success of supply chain, vending, and/or VMI programs. Reporting directly to the Supply Chain Services Sr. Manager, this position serves as the primary liaison between the customer and Vallen, ensuring service excellence, customer satisfaction, and alignment with business objectives. The Account Manager collaborates closely with onsite Supply Chain Services teams, inside sales, and account management to strengthen partnerships, identify growth opportunities, and reinforce Vallen's value proposition.

Essential Job Duties and Responsibilities

• Customer Relationship Management: Serve as the primary contact for assigned customers and maintain strong stakeholder relationships.
• Account Growth: Identify opportunities to expand services, improve program performance, and support revenue growth.
• Operational Oversight: Partner with onsite Supply Chain Services teams to ensure service and contract expectations are met.
• KPI Monitoring: Track and communicate key metrics including fill rates, inventory accuracy, service levels, and vending performance.
• Inventory Optimization: Collaborate with customers and internal teams to optimize inventory levels and replenishment strategies.
• Business Reviews: Conduct regular customer reviews and present performance results and improvement opportunities.
• Cross-Functional Collaboration: Work closely with Sales, Operations, Procurement, and Customer Service to support account success.
• Continuous Improvement: Drive process improvements that enhance efficiency, customer satisfaction, and overall program performance.

Qualifications

Job Qualifications

Minimum Requirements: Bachelor's degree in a related field (e.g., Business, Supply Chain Mgt, Marketing, Finance, etc.) and 7+ years of outside or inside experience or an equivalent combination of education and experience in supply chain management, wholesale distribution, industrial distribution, manufacturing, or a similarly applicable industry (indirect materials a plus).

• Possesses a deep understanding of system dynamics, principles of vendor-managed inventory, and the impacts on supply chain performance.
• 5+ years of staff management with a proven track record as a team leader demonstrating a solid understanding of people management practices.
• Strong ability to develop and cultivate customer relationships at executive level of assigned portfolio of integrated supply sites.
• Demonstration of basic mathematical skills (add, subtract, multiply and divide in all units to measure, using whole numbers, common fractions, and decimals); ability to compute rate, ratio, and percent preferred.
• Ability to compile routine reports and write correspondence.
• Ability to work in a team environment and be self-motivated to accomplish assigned tasks and goals.
• Must have a mechanical aptitude and demonstrated knowledge of recognizing manufacturing applications where Vallen products, services and solutions can deliver cost savings to the local integrated supply customer.
• Strong presentation skills with professional presence to deliver materials to a C-level executive audience (internally and/or externally)

Work Environment & Physical Demands

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
• Regularly required to talk and hear; frequently required to sit; occasionally required to stand and walk.
• May be required to wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.) when making sales calls and/or visiting warehouse, manufacturing, customer and/or supplier facilities.
• Occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• Long periods of time working on a computer and performing repetitive key-boarding activities is required.

Target Pay Range: $28.00-$30.00