Account Manager

Job Title: Account Manager

Department: Always Food Safe - Sales

Location: Centennial, CO [Hybrid]

Reports to: Director of Sales & Marketing

Schedule: 40 hours per week, Mon-Fri, as arranged with Manager

Salary: $75,000 - $85,000 [depending on experience]

Specific compensation is determined based on experience, qualifications, location, and internal equity considerations.

Annual Incentive Pay: 5% target of earned base salary

Benefits Offered: Health Insurance (medical, dental, vision), Life Insurance, Disability Insurance, 401(k) with employer match, Paid Time Off

Position Summary

As a member of the Always Food Safe team, you will work closely with the sales team to onboard, manage, and grow business accounts that the sales team has closed-won.

This will be for both Always Food Safe’s certification program & Task Manager platform.

The Account Manager supports all Always Food Safe products and services and engages directly with accounts to build relationships and cross-sell in accordance with the Always Food Safe sales strategy to achieve profitable revenue growth goals.

Essential Duties and Responsibilities

The core tasks this role is responsible for performing on a regular basis.

• Onboard new customers for Always Food Safe & Task Manager
• Assist in account management of customer accounts & dashboards
• Liaise between accounts and internal partners to ensure adoption of established Always Food Safe policies and best practices.
• Oversee assigned accounts to monitor and ensure compliance in accordance with all agreements.
• Maintain in-depth knowledge of all Always Food Safe products and services to sell and support the full portfolio.
• Collaborate with the Always Food Safe sales and marketing team to stay current with industry and market trends and to maintain an understanding of account history, sales performance, and product gaps.
• Analyze purchase patterns and trends by account to identify revenue generating opportunities.
• Strategize with customers and recommend additional products and solutions within our portfolio to established accounts.
• Coordinate with Always Food Safe executives and marketing to schedule, prepare for and facilitate account and internal meetings to include a consistent cadence of Executive Business Reviews.
• Resolve issues and remove obstacles that impede progress with account growth and development.
• Engage category experts as needed to introduce new features and benefits to ensure products, programs, and services are maximized by our accounts.
• Generate leads for new business independently and by collaborating with the marketing team.
• Proficient in reporting systems to analyze account purchase history, support business reviews and to prepare, analyze, and deliver accurate and timely reports as needed.
• Evaluate and suggest process refinements; define and develop fresh solutions where processes do not exist.
• Develop and maintain positive relationships with accounts, respond promptly to inquiries and work cross functionally to exceed account expectations.
• Collaborate with Customer Service Teams to manage account concerns, projects, and requests including quotes, new products, and programs. Process will vary based on product category.
• Support Customer Service Teams with account communication and responses where needed to ensure deadlines and deliverables are met. Communicate final pricing quotes.
• Update account data in Salesforce, including contact and location info, forecasts, agreements, supporting documentation, and other relevant details.
• Manage KPIS to achieve weekly, monthly, quarterly, and annual goals.
• Support the Always Food Safe Sales team as needed.
• Other duties as assigned.

Qualifications/Skills/Abilities

The credentials and experience required to be considered for this role. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 2-3 years' experience in a similar role/position
• Technical background is a major plus
• Perform with integrity and accountability.
• Possess industry knowledge.
• Digital product and software as a service experience.
• Passion to grow account relationships and negotiate win-win scenarios.
• Persistent and sales driven.
• Positive, initiative-taking and dependable.
• Strong verbal and written communicator.
• Strategic, fact gathering, analytical decision maker.
• Ability to exercise independent judgment and discretion in decision-making.
• Detailed with follow up and follow through.
• Highly responsive to accounts and internal partners.
• Flexible and able to adjust to priority changes.
• Comfortable selling software as a service solutions.
• Empathy and flexibility to work with busy food service kitchen schedules.
• Highly proficient in Salesforce.

What Success Looks Like

The outcomes that show you’re excelling in this role.

• Competently managing all Task Manager & AFS customer onboardings
• Increasing revenue of customer accounts
• Upselling products to existing customers
• Being the ‘go to’ Task Manager expert for onboarding