Inside Account Manager - Genesis Systems

Genesis Systems distributes valves, control valves, regulators and valve automation products in Texas and Oklahoma from the world’s leading manufacturers. Our team has over 200 years of combined valve and valve automation sales, application, and service experience. Our goal at Genesis Systems is to be a solutions provider and an asset to our customers. We work closely with our customers engineering, purchasing and maintenance divisions to provide solutions for common and specialty valve applications. Genesis Systems works together with our customers to create process efficiencies and reliability wherever possible. When our customers need knowledge-based solutions for their valve requirements Genesis Systems is there to serve them in a professional and ethical manner.

Genesis Systems is a subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas

Job Information

This position serves as a key point of support for customers and the outside sales team throughout the order process, from product selection and proposals, through delivery and billing. The role assists with day-to-day valve and automation applications, enter & processing of customer and vendor orders, coordinating returns and credits, and tracking open orders to meet customer delivery needs.

Key Responsibilities

• Sales & availability related phone calls and emails, to and from Customers, OSS force & vendors
• Assemble and present Customer with detailed product data, documentation and drawings on request
• Assist customers & OSS with proper sizing & application of valves, actuators & accessories.
• Assemble and present Customer proposals in Excel and PDF
• Facilitate Customer returns and Customer credits
• Assist Materials personnel with vendor returns resulting from Customer returns & credit requests
• Update needs for Stock & OAN part numbers
• Confirm Customer POs match our offer regarding; quantity, need dates, pricing, delivery address, payment terms and tax status
• Enter Customer orders into enterprise systems
• Enter vendor POs into enterprise systems
• Create internal documentation for production and assembly notes
• Expedite and track Customer & vendor orders towards Customer’s On-Time Delivery needs and a timely billing
• Secure hardcopy back-up work to the order documentation
• Administrative emails with Shared Services Group regarding new Customer & Vendor account specifics, sales tax, late orders and billing issues
• Other sales support related tasks as needed

Qualifications

• Bachelor’s degree in engineering or industrial distribution is preferred
• Excel, Adobe, Word, Outlook, MS PC, calculators, enterprise systems interface
• Problem solving, math, professional level communication in English both written and verbal, time management skills, mechanical aptitude, basic physics, temperature, pressure, metallurgy, electricity, basic piping/valving knowledge

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government’s E-Verify program.