Key Account Manager

Build Relationships. Drive Growth. Bring Brands to Life at Retail.

At ImageWorks Display we create innovative retail fixtures and custom point-of-purchase display solutions that help brands connect with consumers where it matters most: in the store. Our team partners with some of the world's leading consumer brands and retailers to deliver creative, high-quality retail environments that drive results.

We're looking for a relationship-driven Key Account Manager who thrives on building long-term partnerships, solving complex challenges, and identifying opportunities for growth. If you're passionate about delivering exceptional customer experiences and enjoy collaborating with cross-functional teams to bring ideas to life, we'd love to hear from you.

Position Summary

The Key Account Manager serves as the primary business partner for assigned customer accounts, developing trusted relationships while driving profitable sales growth. This role is responsible for managing existing accounts, identifying opportunities to expand business, coordinating customer projects from concept through execution, and ensuring an outstanding customer experience.

Success in this role requires a combination of strategic thinking, consultative selling, strong communication skills, and the ability to work effectively across multiple internal departments.

Essential Responsibilities

Account Management & Relationship Development

• Manage and grow a portfolio of assigned key customer accounts.
• Develop trusted relationships with customer stakeholders at multiple organizational levels.
• Gain a thorough understanding of each customer's business objectives, products, and retail initiatives.
• Conduct regular business reviews and maintain ongoing communication with customers.
• Deliver exceptional service that strengthens long-term partnerships and customer loyalty.

Sales & Business Development

• Identify opportunities to expand business within existing accounts.
• Collaborate with Sales Leadership to pursue strategic growth opportunities.
• Prepare quotations, proposals, presentations, and sales recommendations.
• Negotiate project details within established company guidelines.
• Maintain an active sales pipeline and contribute to departmental sales goals.
• Participate in customer visits and industry trade shows as appropriate.

Project Coordination

• Serve as the primary liaison between customers and internal teams throughout the project lifecycle.
• Partner with internal teams including, but not limited to: Design, Engineering, Project Management, Supply Chain, and Operations to ensure successful execution.
• Monitor project status and proactively communicate updates to customers.
• Anticipate potential issues and coordinate timely resolutions.

Customer Service

• Respond promptly to customer inquiries and requests.
• Resolve customer concerns professionally while maintaining positive relationships.
• Ensure customers receive a consistently exceptional experience throughout every interaction.

CRM, Reporting & Market Intelligence

• Maintain accurate customer records, account activity, forecasts, and opportunities within the company's ERP system.
• Prepare sales reports, pipeline updates, and account plans.
• Monitor industry trends, competitive activity, and emerging retail opportunities.
• Share market insights with Sales Leadership and internal teams.

Qualifications

Required

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
• 3+ years of experience in Account Management, Customer Success, Sales, or Business Development.
• Proven ability to build and maintain strong customer relationships.
• Excellent verbal, written, and presentation skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Willingness to travel for customer meetings, trade shows, and industry events (approximately 20–30%).

Preferred

• Experience working with retail displays, point-of-purchase merchandising, consumer packaged goods, retail fixtures, manufacturing, packaging, or related industries.
• Experience using ERP systems (NetSuite experience is a plus).

What Makes You Successful

Successful Key Account Managers at ImageWorks Display are:

• Customer-focused relationship builders
• Strategic and commercially minded
• Strong communicators and collaborators
• Organized and detail-oriented
• Adaptable problem solvers
• Self-motivated with a strong sense of accountability
• Passionate about delivering exceptional service

Why Join ImageWorks Display?

At ImageWorks Display, you'll join a collaborative team dedicated to helping brands succeed at retail through innovation, creativity, and exceptional execution.

Our culture is built around our core values:

• Extreme Client Centricity
• Strategic Agility
• Competitive Spirit
• Industry Partnerships

We believe our people are our greatest competitive advantage and are committed to creating an environment where employees can learn, grow, and make a meaningful impact.

Benefits

ImageWorks Display offers a competitive total rewards package, including:

• Competitive base salary
• Commission incentive opportunities
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company contribution
• Paid Time Off
• Paid Holidays
• Life and Disability Insurance
• Professional development opportunities

Equal Opportunity Employment

ImageWorks Display is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, or other characteristics or statuses protected by law.