Account Manager, Insurance Housing

Account Manager

National Corporate Housing is hiring an Account Manager for their Insurance Housing Division, specifically for the Pacific Standard Time zone. The role involves providing exceptional customer service to insurance companies and their clients by assisting families and individuals in finding temporary housing solutions. Responsibilities include booking various types of accommodations (hotels, single-family homes, RVs, trailers, apartments, condos) and managing all stages of the sales process, including paperwork.

The ideal candidate will have strong communication skills, a professional image, and excellent customer service abilities. This is a remote position, and the company will provide necessary equipment. Candidates must have reliable high-speed internet and a suitable workspace.

National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National Insurance Housing is a Single Source Solution® for ALE (Additional Living Expenses) Housing. We combine our vast resource of suppliers with our expertise in insurance housing, temporary living, and customer service to offer more housing choices and an easier process to displaced policyholders across the U.S.

Responsibilities

• Main point of contact for the insureds, members and insurance adjusters assisting with temporary housing.
• Search and book hotels and temporary housings for the insureds who are displaced from their home due to damage.
• Ambassador of brand and customer experience throughout entire housing process.
• Mange the needs of insureds and ensure expenses stay within the policy limits.
• Educator and facilitator throughout entire housing process.
• Builds and maintains relationships with clients, outside sales reps, hotels, vendors, and other business contacts.
• Resolve any issues related to the stay of the hotel or temporary housing.
• Input and maintain accurate records within company database.
• Partnership with sales team to provide consistency in service.
• Document preparation as it pertains to placements of the insureds in accordance with company guidelines and policies.
• Manage high volume emails, inbound and outbound calls.
• Participation in our after hours, on call, rotation.
• Other duties as assigned.

Requirements

• Bachelor’s Degree is ideal.
• Three to five years of sales experience.
• Proven experience in an inside sales position required and/or experience in apartment leasing, hospitality/hotel is a plus.
• Must be a fast paced, independent, motivated self-starter with a drive to succeed.
• Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
• Strong communication (verbal and written) and presentation skills.
• Excellent verbal and written skills including proficiency in grammar and phone etiquette.
• Computer skills including proficiency with Microsoft Outlook, Word, and Excel.
• Strong ability to multitask with a sense of urgency and deadline oriented.
• Must be able to meet daily, monthly, quarterly, and yearly goals.
• Ability to show empathy and compassion during stressful situations.
• Must be able to offer and implement creative solutions in the selling process.
• Excellent customer service skills.

All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions.

Benefits

• Competitive Base Salary + Uncapped commissions
• $23.00-$32.00/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.

Additional Information

Fair Labor Standards Act (FLSA): Non-Exempt

Will not provide assistance with relocation costs.

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.