Account Manager

THE OPPORTUNITY

At Curated Events, we bring together exceptional expertise in live events, production, design, and logistics to create extraordinary experiences. As Account Manager, you will be the primary client partner from initial concept through event execution, translating client goals into compelling proposals, production plans, and successful events. You will collaborate with creative, technical, and operations teams while building lasting relationships and delivering exceptional service in a fast-paced environment.

WHAT YOU WILL OWN

• Serve as the primary contact for assigned clients, managing daily communication, expectations, project updates, and concerns.
• Build enduring client relationships by understanding event objectives, brand standards, and production needs.
• Develop and present preliminary Vectorworks-based drawings and renderings to communicate creative vision, technical approach, and production value.
• Partner with production, creative, logistics, and technical teams to turn client needs into actionable event plans.
• Help develop project timelines, deliverables, run-of-show documents, and production schedules; monitor quality and timely delivery.
• Prepare client proposals and identify appropriate opportunities to expand services in support of client goals.
• Coordinate across producers, technicians, designers, and operations teams to clarify requirements, manage scope, and support efficient workflows.
• Attend client meetings, site visits, and live events; oversee onsite execution and represent the client during load-in, rehearsals, and event day.
• Anticipate and resolve event challenges calmly, professionally, and promptly.

LEADERSHIP COMPETENCIES

• Client Focus — Builds trust, listens closely, and delivers responsive, high-quality service.
• Communication & Collaboration — Aligns clients, creative partners, production, and operations through clear and timely communication.
• Ownership & Accountability — Follows through on commitments and takes responsibility for successful delivery.
• Operational Excellence — Coordinates details, timelines, and priorities without compromising quality.
• Judgment & Problem Solving — Anticipates challenges and responds decisively under pressure.
• Financial Acumen — Develops sound proposals, manages budgets, and protects project financial performance.
• Team Leadership — Motivates cross-functional partners and fosters a respectful, results-oriented culture.
• Safety & Professionalism — Models safe event practices and represents Curated with sound judgment and professional presentation.

EXPERIENCE & QUALIFICATIONS

• At least two years of account management, client service, or project management experience, preferably in event production, entertainment, or a related field, with a track record delivering medium- to large-scale complex events.
• Experience with Vectorworks, AutoCAD, or Microsoft Visio.
• Strong knowledge of live event production, including audiovisual systems, staging, logistics, pre-production, creative services, equipment, technologies, and best practices.
• Experience with live-event power distribution, rigging, and audio, lighting, and/or video system installation and operation.
• Experience operating heavy equipment.
• Ability to manage multiple projects, prioritize deadlines, and collaborate effectively with clients, vendors, and teams at all levels.
• Experience motivating cross-functional teams, resolving problems under pressure, and developing and managing production budgets.
• Willingness to travel and work irregular hours, including evenings, nights, and weekends.

WHAT SUCCESS LOOKS LIKE

• Strong client relationships, responsive communication, and repeat business.
• Accurate, compelling proposals and clear communication of the production vision.
• Coordinated event plans and smooth handoffs across departments.
• Successful onsite delivery that meets client expectations, schedules, quality standards, and budgets.
• Calm issue resolution and a positive, accountable team environment.

TRAVEL & WORKING CONDITIONS

This client-facing role includes office work, client meetings, site visits, and active live-event environments. Travel and irregular hours, including evenings, nights, and weekends, are required as event schedules dictate. Professional, clean, neat, and event-appropriate attire and presentation are expected for client meetings, presentations, and onsite events, consistent with company standards and the setting. These expectations relate to job performance and do not govern personal characteristics unrelated to the role.

POSITION EXPECTATIONS

This description outlines the general scope of the position and is not an exhaustive list of responsibilities. Duties may change based on business needs. Curated Events provides reasonable accommodations in accordance with applicable law.

Curated Events provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.