Account Manager

Company Description

G&A ROBOT delivers “Smart Café in a Box” solutions, providing automated vending systems that bring gourmet and accessible foodservice to a wide range of locations. The company focuses on combining advanced technology with quality food and beverages to create convenient, consistent customer experiences. Its automated platforms are designed to streamline operations, reduce labor demands, and enhance service reliability. Team members contribute to an innovative environment where foodservice, robotics, and customer-centric design intersect, supporting the growth of next-generation vending solutions.

About the Role

G&A Robot is looking for a relationship-focused, data-driven Account Manager to join our team. This is a full-time, on-site role based in Burnaby. You will manage an established portfolio of existing clients, build long-term relationships, keep customers satisfied and retained, and identify opportunities to grow each account.

Responsibilities

• Manage an established portfolio of existing clients, with ownership of client satisfaction, retention and account growth
• Act as the primary point of contact, building long-term, trusted relationships with clients and key decision-makers
• Understand each client’s needs and uncover growth or upsell opportunities
• Address client questions, concerns and objections professionally and proactively
• Maintain accurate, up-to-date CRM records for accounts, opportunities, quotes and orders, and ensure timely client communication
• Analyse account data to identify retention risks and opportunities to expand or upgrade each client’s services

Qualifications

• 1-2 years of experience in an account management, client services or customer success role (B2B preferred) and/or post-secondary education in Business, Sales or Marketing
• Effective written and verbal communication and presentation skills
• Strong negotiation and conflict-resolution skills
• Strong data analysis skills, with attention to detail and accuracy
• Comfort working in a fast-paced, operations-focused environment
• Mandarin or Cantonese is an asset