Install Base Account Manager

About the role

Comply is looking for an Install Base Account Manager to grow and retain a portfolio of existing clients through expansion, cross-sell, and trusted partnership. You’ll own a book of existing Comply customers and be measured on making them grow and driving expansion revenue through cross-sell, upsell, and deeper product adoption while keeping accounts healthy and renewing. You’ll map whitespace across each account, run solution-oriented conversations that surface new needs, and multi-thread from the compliance officer up to the C-suite to build the case for more. You’ll manage an accurate pipeline and forecast in Gong and Salesforce, and show up in person at client meetings and industry seminars as the face of Comply’s ongoing partnership. When your accounts adopt more, expand budgets, and stay for the long haul, you’re the reason net revenue retention climbs.

You’ll love this role if you enjoy growing existing relationships, spotting where our solutions solve real problems, and owning a book you can expand.

What you’ll do

• Own a book of existing accounts, accountable for net revenue retention, gross retention, and expansion.

• Build account plans that map current footprint, unadopted modules/users (whitespace), and clear expansion paths.

• Run solution-oriented conversations and extend into adjacent business units and use cases once value is proven.

• Work across various stakeholders, from compliance officers to the C-suite.

• Maintain accurate pipeline and forecasts in Gong and Salesforce, using product-usage signals to time expansion.

• Represent Comply at client meetings, industry seminars, and internal sales events.

What success looks like in your first 90 days

• You know your book and have built rapport with your key accounts.

• You’ve built a healthy pipeline of expansion opportunities.

• You’re forecasting accurately and tracking toward your retention and expansion targets.

What you’ll bring

Must-have

• 4+ years of sales or account management in financial services, SaaS, or fintech.

• Track record of meeting or exceeding expansion/retention targets.

• Working knowledge of the regulatory/compliance landscape for investment advisers, hedge funds, PE, and other institutions.

• Ability to translate a complex solution set into business value.

• Proficiency with Salesforce and Gong.

• Excellent organization, self-motivation, and comfort with ambiguity.

• Bachelor’s degree in business, finance, or a related field, or equivalent experience.

Nice-to-have

• Experience with a customer success / usage-analytics platform (e.g., Gainsight, Catalyst) for spotting expansion timing.

The all-in total compensation for this role is $158,000 and $170,000, and is specific to the United States. A reasonable estimate of the base salary range would be $60,000 - $70,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience.

To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https://www.comply.com/careers/.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.