Clinical Administrative Assistant II

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Clinical Administrative Assistant II

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

CP Clerical-Diagnostics Institute

Job Code

B99911

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Clinical Administrative Assistant II provides comprehensive administrative and operational support to medical providers and clinical staff to ensure efficient department workflow and an exceptional patient experience. Serves as a key point of contact for patients, providers, and interdisciplinary teams, maintaining professionalism, accuracy, and confidentiality.

Patient interactions and responsibilities vary according to departmental specialty and provider practice but may include coordinating appointments, managing patient communications, facilitating referrals and authorizations, maintaining medical records, and supporting clinical documentation processes.

A caregiver in this position works days| 8:30am—4:30pm| no weekends or holidays.

A caregiver who excels in this role will:

• Manage incoming correspondence for disbursement to the appropriate practice.

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

• Manage physician clinic schedules, including slot management and reconciling scheduling errors.

• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

• Assist patients with check-in for virtual appointments.

• Initiate patient referral processes and monitor referrals for empaneled patients.

• Assist with messages and inbound calls.

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails

• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

• Offer IT assistance.

• Arrange and execute all department events and manage incoming mail.

• Take and transcribe meeting minutes.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• 3 years of administrative assistant experience in a professional setting

• OR Associate or Bachelor’s Degree may substitute 2 years of experience

• Experience with Electronic Medical Records

• Must complete EPIC training during first year

• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

• Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

• Healthcare experience

• Typing proficiency of 35 wpm with accuracy

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.