Administrative Assistant - Managed Care

Job Details: Job Location: Administration Office - Alhambra, CA, Position Type: Full Time, Salary Range: $22.00 - $27.00Hourly, Position Summary The Administrative Assistant – Managed Care provides administrative support to the Managed Care Department and demonstrates initiative, resourcefulness, and problem-solving skills in applying a detailed knowledge of the department’s responsibilities and functions in organizing and prioritizing projects and all related duties. This position supports the Managed Care Manager and team with correspondence, reporting, scheduling, and coordination across NECC sites and contracted health plans and IPA partners. Schedule: Onsite presence – Monday through Friday 8:00 a.m. – 5:00 p.m. Flexible, including evenings and weekends based on operational needs. Duties and Responsibilities Timely production and completion of status reports on weekly cadence, which includes membership, patient engagement, and Medicare and Medi-Cal enrollments Ensures proactive support of membership engagement and retention, as well as health plans and IPA enrollment and credentialing, for accurate and timely completion Ensure highly exceptional membership and patient experience at all times Prepares and updates correspondence, reports, and spreadsheets for the Managed Care Department, such as membership engagement and retention and enrollment and credentialing status Coordinates meetings, including preparing agendas, distributing meeting materials, minutes and action item documentation, to proactively ensure all assigned action items are completed accurately and timely Respond to or route all Managed Care incoming and outgoing correspondences and phone calls within one (1) business day Organizes and maintains departmental documents, contracts, and reports Provide reports on clinical and incentive-based performance measures Performs general office duties, including filing, faxing, photocopying, and ordering office and membership engagement supplies for the department Manages multiple departmental calendars to optimize scheduling, prioritizes timelines, and mitigate scheduling conflicts Interacts effectively with Directors, Managers, patients, internal staff, and representatives of health plans, IPAs, public agencies, and businesses Plans and coordinates multiple projects in conjunction with Managed Care Management for completion Escalates unresolved health plan, IPA, or other managed care issues to Managed Care Management for resolution Maintain confidentiality of PHI of patients and employees, as well as managed care-related items in accordance to HIPPA and NECC policies and procedures. Assist with organization documentation for health plan audits, compliance reviews, and regulatory requests. Other duties as assigned by Managed Care Management. Qualifications: Minimum Requirements Microsoft Office (Word, Excel, Outlook, PowerPoint) Excellent Communication Skills Excellent Customer Service Bilingual English/Spanish (preferred) Ability to work as a team player and work independently Reliable Transportation Must be able to travel from facility to facility This position requires 10% travel outside the local area. Required Education/Experience and/or Licensure/Certifications Bachelor’s Degree in Business Administration, Communication, or coursework in a related field Proficiency in Microsoft Office applications Excellent proofreading and grammar skills Minimum two (2) years of administrative experience preferred Experience in a Federally Qualified Health Center (FQHC) or community health setting preferred Strong organizational skills and attention to details to perform tasks accurately and efficiently Ability to work collaboratively with the healthcare team and manage multiple tasks simultaneously Commitment to the goals and philosophy of Northeast Community Clinic Valid State Identification Working Conditions OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment. The work is majority of the time sedentary in nature. The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds. Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.