Business Analyst

Turning Point Global Solutions is seeking a Business Analyst to assess, develop, enhance, and implement technology solutions in support of County agencies. This position will primarily focus on analyzing, improving, and implementing Public Safety systems and business processes.

The ideal candidate will possess strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with both technical and business stakeholders. Experience with public safety systems or related government applications is highly desirable.

• Location: Hybrid (Baltimore, MD)

What You’ll Do

Responsibilities

• Develop functional and non-functional system requirements using documented business requirements.
• Work with development staff and/or vendors to create prototype designs for medium- to large-risk projects.
• Create detailed unit and system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assess and develop recommendations for process improvements and technology solutions for County agencies.
• Capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Lead the high-level design and integration of software development by effectively partnering with business users, project managers, and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
• Conduct in-depth analysis of County systems, operations, and procedures; work with County users to define system requirements, resolve problems, and translate client requirements into highly specified system design documents.
• Perform full life-cycle development of systems, assess business opportunities, define problems, and identify business solutions.
• Provide advice, consultation, and technical assistance to County agencies throughout project implementation.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather and document business requirements for change requests (break/fix).
• Support internal and external integrations, including design, testing, and troubleshooting.
• Provide metrics regarding reporting, system performance, and process control.
• Participate in or conduct user training when needed.

What We’re Looking For

Required Skills and Qualifications

Education & Experience

• Bachelor’s degree in Business, Computer Science, or a closely related field.
• Minimum of 5 years of experience in systems analysis, change management, project management, or a related role.
• Demonstrated experience as a primary technical resource in public safety implementations and post-production environments.

Technical & Analytical Expertise

• In-depth knowledge of the principles and practices involved in planning, developing, implementing, and maintaining computer information systems.
• Strong understanding of processes, methods, and techniques used to analyze and evaluate business operations for automation.
• Proven ability to assess the feasibility, suitability, and strategic fit of information technology projects.
• Strong analytical and problem-solving skills with outstanding business process fluency, enabling high-level and detailed analysis of complex business problems and opportunities.

Communication, Documentation & Collaboration

• Exceptional written and oral communication skills when engaging with internal stakeholders, external clients, and vendors.
• Proven ability to produce clear, precise technical documentation for diverse audiences, including design documents, business requirements, functional specifications, test plans, and scripts.
• Strong interpersonal skills with a demonstrated ability to collaborate effectively in team environments and maintain positive professional relationships.

Preferred Qualifications

• Experience working for a government entity.
• 5+ years’ experience with Public Safety projects.

What’s in It For You?

We understand that our team members are our greatest asset. That’s why we offer:

• Competitive salary with annual performance bonus and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary for this role is $85,000. This salary is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.

Ready to make your next career move?

Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC (https://www.tpgsi.com)

Turning Point Global Solutions is a growing information technology services company that caters to federal, state, and local government organizations, and commercial clients.

At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.

The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.

We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.

Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.

TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.