Business Analyst - Claims Client Experience

Business Analyst – Claims Client Experience!

Aon Claims Client Experience is a core product within Aon's global Claims Copilot platform, delivering digital claims experiences to clients through Aon Meridian, Aon's unified client portal.

We are seeking an experienced Business Analyst to help shape and deliver client-facing solutions that improve the claims experience. This role partners closely with product, technology, design, and business teams to translate customer and business needs into actionable requirements, user stories, and scalable solutions. The successful candidate will play a key role in backlog management, process design, testing, stakeholder collaboration, and adoption activities while helping the team embrace AI-enabled ways of working.

“This is a hybrid role requiring 2–3 days per week in a local Aon office in Chicago"

What the Day Will Look Like

• Partner with stakeholders to gather, analyze, and document business requirements that support product and customer experience objectives.
• Translate requirements into user stories, acceptance criteria, process flows, and solution specifications for Agile delivery teams.
• Collaborate with product managers, engineers, designers, and business partners to refine priorities and deliver high-quality solutions.
• Create workflows, wireframes, and user journeys that improve usability and client experience.
• Support testing activities, including system integration testing and user acceptance testing, ensuring solutions meet business needs and quality expectations.
• Analyze data, business processes, and system interactions to find opportunities for continuous improvement and operational efficiency.
• Develop documentation, training materials, and adoption resources to support successful implementation and organizational change.

Skills and Experience That Will Lead to Success

Required

• Knowledge, skills, and experience as a Business Analyst supporting enterprise software, digital products, or technology solutions.
• Good experience gathering, documenting, and managing business requirements throughout the product lifecycle.
• Experience working within Agile methodologies and collaborating with multiple cross-functional teams.
• Demonstrated ability to perform business process analysis, systems analysis, and solution design.
• Experience developing user stories, acceptance criteria, workflows, wireframes, and functional specifications.
• Knowledge of APIs, system integration, data integration, and software development processes.
• Experience supporting test planning, user acceptance testing, and quality control activities.
• Strong collaboration management, communication, and facilitation skills.
• Experience using Azure DevOps or similar work management tools.
• Strong written communication and software documentation skills.

Preferred

• Experience within insurance, claims, financial services, or related industries.
• Experience supporting customer-facing portals or digital product delivery.
• Exposure to AI-enabled solutions, intelligent automation, or emerging technologies.
• CBAP, CCBA, IIBA-AAC, or similar certification.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent experience.

Education: Bachelor’s degree or equivalent years of industry experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $97,300 to $155,700 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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