Business Analyst, Operations

Cetera Financial Group is currently seeking an Advisory Operations Business Analyst for our Advisory Operations team in our company’s office located in Dallas, TX. This is a unique opportunity to join our team to provide support for Cetera Financial Group under Specialty Operations.

This is a hybrid role that requires 2-3 days per week in office. In order to be considered for this position you must be located within a commutable distance of our Coppell office location.

What you will do

• Knowledge and experience around Advisory or Brokerage products and/or ‘Fee For Service’ plans while providing quality customer service to internal and external customers.
• Coordinate and translate business processes into accurate data presentable to leadership and executive leadership via heavy use of Microsoft Excel.
• Responsible for Metrics and Data Analysis for Advisory and Fee For Service operations departments. Gathering and compiling capacity data from platforms, advisory operations or respective teams.
• Deliver exceptional partner experience with internal and external partners. This includes responding to clients (Advisors, Upper Management, Leadership, and Operations teams) with clear and concise feedback to come to a resolution or provide insight to the Advisory Operations business.
• Responsibility for meeting set deadlines for certain presentations around metric and capacity reporting. Adjusting deadlines with clear communication and buy-in from partners of adjustment as necessary.
• Lead and support new product or program roll-outs through collaboration with team and internal partners all the while communicating concerns, risk, and recommendations to Leadership.
• Familiarize with the Cetera Advisory process and procedures, including proposal tools, trading tools, and performance tools.
• Familiarize with the Fee For Service Process, including AdvicePay and Fee For Service Database.
• Understanding the relationship between different clearing firms and the ability to assist in different clearing firms.
• Partner with Leadership around workflow and production management. Communicating and analyzing capacity and metric concerns accordingly.
• Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks
• Other duties as assigned.

What you need to have

• High School Diploma or GED
• 3+ years in an office environment 2+ years of MS Excel – understanding of what formulas to utilize and how they work, pivot tables, and how to present this data for high-level understanding. 2+ years of troubleshooting problems and providing issue resolution
• Ability to work as part of a team as well as independently
• Excellent telephone, written and verbal communication skills
• A keen eye for detail with excellent follow-up skills
• Interest data organization and presentation of this data to executive leadership or partners
• Interested in forming opinions on RAW data and validating with supporting data

What is nice to have

• 1+ year of brokerage or advisory experience
• Bachelor's degree
• Experience with Excel data Modeling presenting large amounts of data in presentable format at a high level
• Experience with Google Sheets, Microsoft Excel, Visio and/or workflow generation

Compensation:

The base annual salary range for this role is $75,000 - $105,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

#LI-Hybrid

About Us

What we give you in return

Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

About Cetera

Cetera Financial Group® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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