GBS Business Analyst

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.

Konica Minolta currently has an exciting opportunity for a GBS Business Analyst.

The GBS Business Analyst is a key member of the BIS Program Development team, providing analytics, reporting, and business operations support for strategic Government, Global, Corporate, and BIS accounts. This role is responsible for delivering actionable insights through financial, fleet, service, and licensing analytics, while developing customer-facing dashboards and performance reporting that measure success against contractual commitments and key business objectives.

Partnering closely with sales, service, and account leadership teams, the GBS Business Analyst will identify trends, optimize reporting processes, support operational initiatives, and leverage modern analytics and automation tools to improve efficiency and decision-making. This is an excellent opportunity for a data-driven professional who enjoys solving business challenges, driving continuous improvement, and influencing outcomes across some of Konica Minolta's largest customer relationships.

Responsibilities

• Provide internal, account specific, account program engagement specific analytics, including engagement financial results on sales and service activities, program performance KPI’s and metrics as related to Master Agreement and contract expectations.
• Provide external, customer-facing, financial results on sales and service activities, as required by Master Contract including customer dashboards, performance KPI’s and metrics
• Provide internal and external fleet, services and licensing reports, as required
• Maintain reports and cost center allocation data measurement against program and project plans according to the Master Agreement terms and conditions
• Update department operational tools: calendar, project schedule, task lists, collaborative docs, etc.

Qualifications

• Proficient in business productivity, reporting, and collaboration platforms such as Smartsheet, Looker and similar solutions for project tracking, dashboard development, reporting, and performance analysis.
• Experience creating, maintaining, and optimizing business workflows and process automation solutions, including workflow documentation, process mapping, requirements definition, and continuous improvement initiatives.
• Ability to analyze current-state business processes and identify opportunities to leverage automation technologies to improve efficiency, reduce manual effort, and enhance data quality.
• Experience gathering business requirements and translating them into functional specifications, workflow designs, process improvements, and technical solutions.
• Proficiency in data analysis, reporting, and visualization tools to support business decision-making and operational performance management.
• Demonstrated proficiency in leveraging AI and Generative AI tools to support business analysis, requirements gathering, process improvement, documentation, data analysis, and workflow automation initiatives
• Experience with process mapping and modeling tools, such as Visio
• Understanding data structures, databases, and data governance principles.
• Knowledge of requirements management and project management tools (ServiceNow, Smartsheet).
• Ability to perform root cause analysis, gap analysis, and impact assessments.

• Bachelor’s Degree in business analysis, technology, finance, accounting or related field
• Minimum 1-5 years related work experience

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.