Senior Salesforce Business Analyst

Job Title: Senior Salesforce Business Analyst

Job Code: AZ 14522

Client: State of Arizona – Arizona Department of Economic Security (AZDES)

Department: Department of Technology Services (DTS)

Location: Phoenix, Arizona

Contract: Through 06/30/2027

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)

Work Location: 1400 W Washington St, Phoenix, AZ 85007

Work Arrangement: Hybrid as needed – Phoenix local candidates only

Closing Date: 11/17/2026 at 3:00 PM

Position Overview

The State of Arizona is seeking a Senior Salesforce Technical Business Analyst with proven experience in large-scale Case Management Systems to support the modernization of a mission-critical legacy mainframe application into Salesforce.

The selected candidate will serve as the functional bridge between business stakeholders, caseworkers, supervisors, leadership, and technical engineering teams. The role will focus on gathering complex business requirements, translating them into actionable user stories, facilitating Agile/Scrum ceremonies, and ensuring business processes and data integrity remain aligned throughout the modernization lifecycle.

The ideal candidate will have strong Salesforce Case Management experience, Agile delivery expertise, and a conceptual understanding of data flows from legacy mainframe extraction through SQL staging layers and into Salesforce.

Required Skills

• 5+ years of Salesforce experience.
• Experience with large-scale Case Management Systems.
• Strong background in legacy application modernization and migration.
• Experience gathering and documenting complex business requirements.
• Ability to translate business needs into epics, user stories, and acceptance criteria.
• Experience with Agile/Scrum methodologies and Jira or Azure DevOps.
• Strong understanding of data flows, ETL processes, and system integrations.
• Basic SQL knowledge for data validation.
• Excellent communication, documentation, analytical, and stakeholder management skills.

Key Responsibilities

1. Requirements Elicitation & User Story Development

• Lead requirements discovery workshops, stakeholder interviews, and process observation sessions with caseworkers and operations managers.
• Analyze legacy workflows and translate them into modern Salesforce Case Management experiences.
• Understand workflows involving case intake, automated routing, milestone tracking, docket history, approvals, and case closure.
• Translate high-level business requirements into epics, detailed user stories, and acceptance criteria.
• Develop user stories using the INVEST framework and Given-When-Then (Gherkin) format.
• Create current-state and future-state process flowcharts, workflow diagrams, wireframes, and functional design documents.

2. Agile / Scrum Facilitation & Delivery

• Facilitate core Scrum ceremonies, including:
• Sprint Planning
• Backlog Refinement/Grooming
• Daily Standups
• Sprint Demos/Reviews
• Retrospectives
• Partner with the Product Owner to maintain, prioritize, and groom the product backlog.
• Ensure user stories meet the Definition of Ready (DoR) before sprint commitment.
• Coordinate with business stakeholders and technical teams to support Agile delivery.

3. Salesforce Platform & Case Management

• Support large-scale Salesforce Service Cloud or custom Case Management implementations.
• Demonstrate understanding of Salesforce standard case objects, queues, Omni-Channel routing, assignment rules, case history, record types, and role-based sharing models.
• Translate business workflows into functional Salesforce requirements.
• Work with Salesforce developers and business teams to ensure requirements align with platform capabilities.

4. Data Flow & Systems Integration

• Understand multi-tier data pipelines, including source systems, staging layers, ETL processes, and target application layers.
• Write basic SQL queries using SELECT, JOIN, WHERE, and GROUP BY to validate data in staging tables.
• Understand how the following technologies interact with Salesforce:
• Informatica – Batch data loads
• MuleSoft – System integrations and APIs
• Automic – Batch scheduling
• Coordinate with integration and data conversion teams to maintain business logic and data integrity.

5. Legacy Modernization

• Support modernization initiatives involving migration from legacy mainframe or terminal-based applications to modern web applications.
• Analyze existing workflows and business rules.
• Identify gaps between documented business requirements and actual operational workarounds.
• Collaborate with Mainframe SMEs, Salesforce developers, Informatica conversion engineers, and MuleSoft integration teams.

Primary Skills

Salesforce, Salesforce Service Cloud, Technical Business Analysis, Case Management Systems, Legacy Mainframe Modernization, Business Requirements, Requirements Elicitation, Requirements Analysis, User Stories, Gherkin, INVEST Framework, Agile, Scrum, Jira, Azure DevOps, Backlog Management, Sprint Planning, Salesforce Workflows, Case Objects, Omni-Channel Routing, Assignment Rules, SQL, ETL, Informatica, MuleSoft, Automic, APIs, Data Pipelines, Data Integrity, Functional Design, Process Flowcharts, Wireframes, Stakeholder Management.