Sr Business Analyst, Issue Management Program, APL Operations - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

At Optum Financial, we combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive.

Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you.

The Sr. Business Analyst will be a key member of the APL Operations team, with a primary focus on developing and maturing the Issue Management workstream. The role will analyze operational and transaction data to identify trends, root causes, and actionable insights that improve issue prevention and the member experience, while also supporting core APL Operations responsibilities.

This position is a remote position with limited travel.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Analyze operational case and transaction data to identify recurring trends and systemic issue drivers, determine root causes, and translate findings into actionable insights and corrective actions that reduce repeat issues and improve operational stability
• Develop and maintain Issue Management reporting and performance measures to monitor case volumes, trends, recurring issues, and remediation progress
• Partner cross-functionally with Product, Technology, and Operations to validate issue findings, identify technical or process gaps, and drive appropriate corrective actions and improvements
• Prepare and present strategies, insights, and business reviews to leaders and broader stakeholder groups
• Support core APL Operations responsibilities, including APL configuration and maintenance, readiness, testing, quality controls, issue remediation, and continuous improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of related work experience in operations, system analysis with a solid background in data and process modeling
• 3+ years in consumer payments, healthcare, utility provider or related industry
• 3+ years of working on large data sources with a primary focus on data manipulation and governance

Preferred Qualifications

• Solid background using analytical tools, including SQL queries and data visualization platforms such as Power BI, Datadog, and Databricks
• Advanced proficiency with Microsoft Office products including Excel and PowerPoint
• Proven ability to manage multiple priorities in a fast-paced environment
• Demonstrated sound judgment, problem-solving, and decision-making skills, including experience working under strict deadlines

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.