Principal Business Analyst - Joy, Strategy & Activation

Requisition ID # 175775

Job Category: Business Operations / Strategy

Job Level: Manager/Principal

Business Unit: People

Work Type: Hybrid

Job Location: Oakland

Department Summary

The Enterprise Engagement team helps create the conditions for coworkers to thrive and for teams to perform at their best. We connect coworker insights, culture, inclusion and belonging, and performance practices to strengthen the everyday coworker experience and help the organization deliver on its Purpose, Virtues, and Stands.

The team leads enterprise strategies and programs that shape and strengthen culture, including Joy at Work, Breakthrough, and Inclusion & Belonging. We use coworker listening, data, and insights to understand the experiences and mindsets influencing culture, identify opportunities for improvement, and help translate those insights into focused action.

Through enterprise programs, tools, and partnerships, the team helps leaders and teams strengthen connection, belonging, ownership, and performance; embed desired ways of working into the everyday coworker experience, and build the capabilities needed to turn culture into a driver of business outcomes.

Position Summary

The Principal Business Analyst – Joy & Strategy Activation translates coworker feedback, survey results, and performance insights into enterprise Joy priorities and strategic recommendations. You will evaluate the effectiveness of Joy actions, recommend adjustments, and connect Joy insights with Breakthrough and Coworker Inclusion & Belonging to strengthen enterprise outcomes. This role will also conduct research, data analysis, forecasting, and reporting to support business decisions, strategy, and operations, and may contribute to business process improvement, quality control, special projects, and other initiatives.

This position connects insights to action by identifying opportunities for improvement, recommending evidence-based solutions, and strengthening the connection between coworker feedback and measurable organizational outcomes. The role partners with functional area leaders and program owners to ensure listening insights inform meaningful actions, drive continuous improvement and support achievement of the enterprise Joy at Work L1 metric.

The role is hybrid working from your remote office and in-person at Oakland General Office, 1-2x weekly based on business needs.

Job Responsibilities

• Translate coworker listening results, sentiment trends, regression analysis and performance insights into actionable enterprise priorities and strategic recommendations. Identify the most significant opportunities to improve Joy at Work outcomes and inform where leaders should focus on improvement efforts.
• Evaluate the effectiveness of functional area Joy improvement plans, assess whether actions are addressing identified drivers of coworker sentiment and recommend adjustments to improve outcomes. Establish approaches to measure the impact of interventions and strengthen accountability for results.
• Analyze relationships between coworker feedback, organizational performance, and Joy at Work drivers to identify emerging risks, systemic barriers and opportunities for improvement. Develop executive-level insights and recommendations that support data-informed decisions and prioritization.
• Connect Joy at Work insights with Breakthrough, Inclusion & Belonging, recognition and coworker development strategies to identify shared opportunities, align improvement efforts and maximize enterprise impact. Recommend integrated solutions that address underlying drivers of the coworker experience.
• Partner with functional area leaders, Joy Councils and program owners to interpret results, identify root causes, and develop targeted improvement strategies. Facilitate structured problem-solving discussions and support the translation of insights into measurable actions and sustainable improvements.
• Develop and refine frameworks for evaluating improvement strategies, tracking action effectiveness, and identifying leading indicators of progress. Partner with the People Data Analyst to ensure reporting and measurement capabilities support strategic analysis, decision-making and continuous improvement through the Lean Operating System.
• Performs analysis of the most complex data models that have cross-functional impact.
• Solve unique and complex problems, anticipating issues, and developing innovative solutions. Presents findings and recommendations to senior leaders to gain agreement.
• Develops highly complex data systems that have wide ranging impact and application across multiple departments.
• Works with senior management to support strategic planning and decision making.
• Manages major cross-functional projects and initiatives.
• May provide direction and coaching to other Business Analysts.

Qualifications

Minimum:

• Bachelor’s Degree in Business Administration or job-related discipline or equivalent work experience
• 8 years of related work experience

Desired:

• Depth and breadth of expertise in multiple qualitative and quantitative analytical methods, approaches and tactics
• Possesses unique subject matter expertise in what-if modeling analysis, concepts, methods and techniques and recommends how different factors impact business outcomes.
• Creative and strategic problem-solving skills to develop new, innovative solutions.
• Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs.
• Influence, negotiation & persuasion skills to gain agreement on recommendations.
• Advanced project management skills & knowledge to lead the largest most complex projects across the line of business supported.
• Excellent organizational, prioritization and multi-tasking skills
• Deep knowledge and expertise of business and/or industry drivers
• Adaptable to changing business conditions and ambiguity.
• Advanced skills in Microsoft Office, Project, Visio, or similar software

Compensation

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint of the range. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

• Bay Area Min: $140,000
• Bay Area Mid: $189,000
• Bay Area Max: $238,000