Sr IT Business Analyst

Position Summary

The Senior IT Business Analyst is a senior-level individual contributor responsible for independently leading complex business analysis activities for high-impact, cross-functional technology initiatives and operational enhancements. This position determines appropriate analysis approaches, facilitates resolution of ambiguous or conflicting requirements, evaluates business processes and solution alternatives, and provides recommendations to business and IT leadership. The Senior IT Business Analyst is accountable for the completeness, quality, and traceability of assigned business analysis deliverables and provides functional leadership, peer review, and mentoring to IT Business Analysts. The position partners with IT Project Managers throughout delivery and reports to the Manager, IT PMO, without formal people-management responsibility.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• At least 5 years of progressive experience in IT business analysis, requirements management, business process improvement, and technology implementation, including demonstrated responsibility for complex cross-functional initiatives.

Essential Duties and Responsibilities

1. Provide functional leadership, peer review, and mentoring to IT Business Analysts; guide the application of established business analysis methodologies and elevate the quality and consistency of team deliverables without formal supervisory responsibility.
2. Independently establish and lead the business analysis approach and workstream for complex or high-impact initiatives; partner with the IT Project Manager to align analysis milestones, dependencies, risks, and deliverables with the approved project plan.
3. Lead complex discovery and requirements workshops involving multiple business and IT stakeholders; reconcile competing needs and develop validated functional and nonfunctional requirements, current-state and future-state workflows, and acceptance criteria.
4. Lead requirements validation and traceability throughout solution design, development, and testing; coordinate business analysis inputs to user acceptance testing, defect triage, business readiness, and post-implementation validation.
5. Lead complex feasibility, gap, root-cause, impact, and process-improvement assessments; evaluate solution options, tradeoffs, enterprise impacts, and operational risks, and present actionable recommendations to leadership.
6. Own the completeness, accuracy, and traceability of assigned complex business analysis deliverables, including requirements, process flows, functional specifications, user stories or use cases, acceptance criteria, test scenarios, and decision documentation.
7. Ensure business analysis work complies with organizational standards, applicable healthcare regulations, privacy and information-security requirements, and established IT PMO governance practices; proactively identify and escalate compliance-related risks.
8. Lead assessments of complex ServiceNow enhancement requests, partnering with requestors and technical owners to evaluate business value, urgency, complexity, dependencies, resource considerations, and delivery risks; recommend operational handling or formal project intake to the Manager, IT PMO.
9. Facilitate cross-functional discussions to resolve ambiguous requirements and competing stakeholder priorities; present decision options, business impacts, risks, and recommendations to IT leadership and senior business stakeholders.
10. Demonstrate a high degree of initiative, accountability, and independent judgment by proactively anticipating business needs, identifying opportunities for improvement, and taking ownership of assigned responsibilities. Effectively manage multiple concurrent initiatives and competing priorities, consistently deliver quality results with minimal supervision, and proactively seek opportunities to contribute to broader departmental objectives.
11. Proactively contribute to the continuous improvement of IT PMO business analysis practices, processes, and standards. Provide guidance, mentoring, and knowledge sharing to IT Business Analysts, identify opportunities to improve team efficiency and deliverable quality, and support the implementation of improvements in alignment with standards established by the Manager, IT PMO.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities

• Demonstrated functional leadership and ability to influence stakeholders, mentor colleagues, provide constructive feedback and peer review, and contribute to team effectiveness without formal supervisory authority.
• Advanced knowledge of requirements elicitation, validation, traceability, business process modeling, and predictive, iterative, Agile, Scrum, or hybrid delivery approaches; familiarity with tools such as ServiceNow, ClickUp, or Jira.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical stakeholders.
• Experience with contemporary system development processes, user acceptance testing, solution evaluation, business readiness, and implementation support.
• Proficiency in business process mapping and data analysis tools such as Excel, Visio, SQL, or Power BI; ability to translate findings into practical recommendations.
• Strong facilitation, negotiation, and presentation skills with demonstrated ability to resolve competing requirements, influence decisions, and communicate complex findings to senior stakeholders.
• Demonstrated initiative and accountability, with the ability to proactively identify business needs, anticipate next steps, take ownership of responsibilities, and consistently deliver quality results with minimal supervision.
• Strong organizational and time-management skills, with the ability to independently manage multiple concurrent initiatives, balance competing priorities, meet deadlines, and proactively seek additional responsibilities when capacity allows.
• Advanced critical thinking, independent problem-solving, and decision-making skills, with the ability to navigate ambiguity, evaluate alternatives, exercise sound judgment, and recommend solutions without requiring routine management direction.

Work Schedule

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Background Screening Notice

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: https://info.flclearinghouse.com