Sr Business Analyst Public Safety Systems

Position Overview

Matrix Systems and Technologies Incorporated (MSTi) is seeking a highly qualified Senior Business Analyst to support a major technology modernization initiative for a government client in Towson, Maryland.

The selected candidate will play a critical role in analyzing, improving, and implementing enterprise technology solutions, with an initial focus on the replacement of a Jail Management System (JMS).

The ideal candidate will have extensive experience in business process analysis, requirements management, systems integration, and large-scale technology implementations. Candidates with demonstrated experience supporting public safety systems, correctional systems, or government technology initiatives are strongly encouraged to apply.

Key Responsibilities

• Analyze and document business processes, workflows, system requirements, and operational needs.
• Review, validate, and refine existing business requirements for the implementation of a new Jail Management System.
• Collaborate with business stakeholders, subject matter experts (SMEs), project managers, developers, and technology vendors.
• Develop detailed functional and non-functional system requirements and technical specifications.
• Evaluate existing systems and recommend technology improvements, automation opportunities, and process enhancements.
• Support system design, development, implementation, and integration activities.
• Work with vendors and development teams to develop and evaluate system prototypes.
• Create detailed test plans, test cases, and scripts for unit testing, system testing, and user acceptance testing (UAT).
• Facilitate UAT activities and assist with identifying, documenting, and resolving system defects.
• Analyze existing data flows, business operations, and system interfaces to support new technology implementations.
• Develop technical documentation, process diagrams, implementation roadmaps, and requirements documentation.
• Support internal and external system integrations, including design, testing, and troubleshooting.
• Gather and document requirements for system modifications, enhancements, and break/fix requests.
• Provide technical and functional guidance to stakeholders throughout the project lifecycle.
• Develop reporting metrics related to system performance, operational efficiency, and process improvements.
• Assist with end-user training and knowledge transfer.
• Ensure confidentiality and security of sensitive business and operational information.

Required Qualifications

• Bachelor's degree from an accredited college or university in Business, Computer Science, Information Technology, or a closely related field.
• Minimum of five (5) years of experience in systems analysis, business process analysis, change management, project management, program analysis, or a closely related field.
• Demonstrated experience supporting public safety system implementations and post-production environments as a primary technical resource.
• Strong understanding of the software development lifecycle (SDLC), system implementation methodologies, and business requirements management.
• Experience developing business requirements documents, functional specifications, system design documents, test plans, and testing scripts.
• Experience analyzing business processes and identifying opportunities for automation and operational improvement.
• Experience supporting enterprise software implementations and system integrations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with technical teams, vendors, business users, and executive stakeholders.
• Ability to develop clear, accurate, and comprehensive technical documentation.
• Ability to manage multiple priorities and work effectively in a collaborative team environment.
• Ability to maintain confidentiality when working with sensitive or proprietary information.

Preferred Qualifications

• Five (5) or more years of experience supporting public safety technology projects.
• Previous experience working with local, state, or federal government agencies.
• Experience with Jail Management Systems, correctional management applications, or related public safety technologies.
• Experience supporting large-scale enterprise system modernization or replacement projects.
• Experience coordinating vendor-led software implementations and system integrations.

Additional Requirements

• Must successfully complete a background check due to the confidential nature of the assignment.
• Must comply with applicable client security policies and procedures.
• Must display a County-issued security badge while working at County facilities.

Application Requirements

Interested candidates should submit:

• An updated resume highlighting relevant business analysis and public safety systems experience.
• At least two professional references, including contact phone numbers, from individuals familiar with similar work performed by the candidate.

Why Join MSTi?

Matrix Systems and Technologies Incorporated provides IT consulting, technology solutions, and professional staffing services supporting government and commercial clients.

This opportunity offers experienced business analysts the chance to contribute to a significant public safety technology modernization initiative while working with technical professionals, government stakeholders, and enterprise technology vendors.

Apply Today!

Qualified candidates are encouraged to apply with an updated resume detailing their experience with enterprise systems implementations, business process analysis, and public safety technology projects.

Matrix Systems and Technologies Incorporated (MSTi)

Equal Opportunity Employer