Business Analyst - OCYF - Hybrid

About the Role

SR International Inc. is seeking a driven and detail-oriented Business Analyst to support the Office of Children, Youth and Families in Harrisburg, PA. This is an exciting opportunity to make a meaningful impact by helping shape systems and processes that directly affect the well-being of children and families across Pennsylvania. If you're passionate about public service and thrive in a dynamic government environment, we want to hear from you!

Responsibilities

• Gather, analyze, and document business and functional requirements for OCYF programs and initiatives
• Collaborate with stakeholders, program staff, and IT teams to align business needs with technical solutions
• Develop process flow diagrams, use cases, and business process models to support project documentation
• Conduct gap analyses and recommend improvements to existing systems and workflows
• Support testing efforts including UAT planning, execution, and defect tracking
• Prepare reports, presentations, and status updates for project leadership and agency stakeholders
• Facilitate meetings, workshops, and requirements-gathering sessions with cross-functional teams

Requirements

• Bachelor's degree in Business Administration, Information Systems, Public Administration, or related field
• Proven experience as a Business Analyst, preferably in a government or public sector environment
• Strong knowledge of business analysis methodologies, tools, and best practices
• Experience with requirements documentation, process mapping, and stakeholder management
• Familiarity with child welfare, human services, or social services systems is a plus
• Proficiency in Microsoft Office Suite, Visio, and project management tools
• Excellent written and verbal communication skills with the ability to present to diverse audiences
• Strong analytical, problem-solving, and organizational skills with keen attention to detail

About Us

SR International Inc. is a trusted technology and consulting services firm with a strong track record of delivering innovative solutions to government and commercial clients. Our team is known for its commitment to quality, integrity, and client satisfaction — values that have earned us long-standing partnerships across the public sector. At SR International, employees enjoy a collaborative culture, meaningful work, and opportunities to grow their careers while making a real difference in their communities.