Financial Analyst, Service Business Unit

Description

Position Summary

The Financial Analyst is a key member of the Finance team supporting the Service business unit. This role provides financial analysis, reporting, forecasting, and decision support to Service leadership and operational teams.

The analyst will partner closely with Service Operations, Sales, and Finance to understand business performance, identify trends and opportunities, and provide actionable financial insights.

The role will have particular focus on service revenue, labor productivity, technician utilization, gross margin, backlog, operating expenses, and working capital.

The ideal candidate combines strong financial and analytical skills with a practical understanding of business operations and the ability to communicate insights clearly with non-financial leaders.

Key Responsibilities

Financial Planning & Forecasting

• Support the annual budget, operating plan, and periodic forecasting processes for the Service business.
• Prepare monthly forecasts for revenue, gross margin, operating expenses, and other key financial metrics.
• Partner with Service leadership to understand forecast assumptions, risks, and opportunities.
• Analyze actual results against budget, forecast, and prior year.
• Identify significant variances and provide explanations and recommendations.
• Maintain financial models and forecasting tools used by Service leadership.

Service Business Performance

Analyze and report on key Service business drivers, including:

• Service revenue across product offerings
• Field Technician labor utilization
• Labor productivity
• Gross margin
• Pricing and rate realization
• Backlog
• Warranty costs
• Operating expenses

Translate operational performance into financial implications and communicate key trends to leadership.

Management Reporting

• Prepare monthly Service financial reporting and management packages.
• Develop dashboards and recurring reports for Service leadership.
• Provide clear analysis of actual results versus budget, forecast, and prior year.
• Identify key risks, opportunities, and emerging trends.
• Improve reporting efficiency and reduce manual reporting activities.
• Ensure financial information is accurate, timely, and consistent.

Business Partnership

Partner with Service leaders to provide financial insight and decision support.

Responsibilities may include:

• Evaluating pricing and contract profitability.
• Supporting decisions regarding staffing and technician capacity.
• Analyzing labor utilization and productivity.
• Supporting new service offerings and pricing initiatives.
• Providing financial analysis for strategic and operational initiatives.

Revenue & Margin Analysis

• Analyze revenue trends by customer, geography, service offering, contract type, and other relevant dimensions.
• Monitor pricing, volume, mix, and rate realization.
• Analyze gross margin performance and key cost drivers.
• Identify margin improvement opportunities.
• Support Service leadership in understanding the financial impact of pricing and operational decisions.

Expense Management

• Monitor Service operating expenses against budget and forecast.
• Analyze labor, travel, vehicle, facility, technology, and other operating costs.
• Identify unusual trends and potential cost-management opportunities.
• Partner with managers to improve expense forecasting and accountability.

Data & Analytics

• Extract, analyze, and reconcile data from ERP, CRM, and other service management reporting systems.
• Develop and maintain financial models and analytical tools.
• Use data to identify trends, relationships, and performance opportunities.
• Support development of automated reporting and dashboards.
• Ensure analytical outputs are accurate and appropriately documented.

Process Improvement & Automation

• Identify opportunities to simplify and automate recurring financial analysis and reporting.
• Reduce manual spreadsheet-based processes where appropriate.
• Improve consistency and efficiency of financial reporting.
• Partner with Finance Systems, FP&A, and IT teams on reporting and analytics enhancements.

Public Company Environment

• Follow established financial policies, controls, and reporting procedures.
• Support Finance leadership in maintaining accurate and timely financial information.
• Maintain appropriate documentation and controls over financial analyses and reporting.
• Support internal and external audit requests as needed.
• Maintain confidentiality of sensitive financial and business information.

Requirements

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business, or related field.
• 2–5 years of relevant financial analysis, FP&A, accounting, or business analytics experience.
• Strong financial modeling and analytical skills.
• Advanced Excel skills.
• Strong understanding of financial statements and P&L drivers.
• Ability to analyze large datasets and identify meaningful trends.
• Strong communication and presentation skills.
• Ability to work effectively with both Finance and operational stakeholders.
• High attention to detail and commitment to data accuracy.

Preferred Qualifications

• Experience supporting a service, field service, distribution, industrial, or manufacturing business.
• Experience in a large, multi-entity, or public company environment.
• Experience with ERP systems, financial planning and analysis tools, and business intelligence platforms (e.g. Power BI)
• Experience with CRM or field service management systems.
• Strong background in financial analysis, including revenue, gross margin, profitability, and operational performance metrics.

Leadership & Personal AttributesThe successful candidate will be:

• Analytical, intellectually curious, and commercially minded, with the ability to translate complex data into actionable business insights
• Highly organized and detail oriented, with strong problem-solving skills and a proactive approach to identifying risks and opportunities
• A confident business partner working with operational leaders, challenging assumptions, and influencing decision making through thoughtful analysis.
• An effective communicator, capable of explaining financial concepts and recommendations to both financial and non-financial audiences.
• Collaborative and accountable, with willingness to take ownership and thrive in a fast-paced, dynamic environment.

Measures of SuccessSuccess in this role will be demonstrated through:

• Accurate and timely financial reporting.
• Improved forecast accuracy.
• Clear understanding of Service revenue and margin drivers.
• High-quality variance analysis and business insights.
• Improved visibility into technician utilization and productivity.
• Identification of revenue and margin improvement opportunities.
• Effective support of Service leadership decision-making.
• Increased automation and efficiency of recurring reporting.
• Strong relationships with operational and Finance partners.