Business Analyst for Enterprise Applications

DEPARTMENT: Information Technology

SUPERVISED BY: Tony Krance

FLSA STATUS: Exempt

EMPLOYMENT STATUS: Full-time

POSITION DESCRIPTION

The Business Analyst (for Enterprise Applications) serves as a senior functional and technical resource supporting the University's enterprise application portfolio, including Oracle Cloud HCM, Oracle Cloud ERP, student information systems, reporting platforms, integrations, and related administrative technologies. Combining business process analysis, application administration, reporting, integration support, and vendor coordination, this position works closely with university departments and Information Technology leadership to ensure enterprise systems are reliable, effective, and aligned with institutional needs.

RESPONSIBILITIES/DUTIES

• Enterprise Application Administration: Administer, configure, support, and troubleshoot enterprise applications, including Oracle Cloud HCM, Oracle Cloud ERP, student information systems, and related university technologies to ensure reliable daily operations.
• Operational Support & Issue Resolution: Serve as an advanced application support resource by diagnosing system issues, coordinating resolutions, monitoring open requests, and assisting departments with complex operational challenges.
• Business Intelligence & Reporting: Design, develop, and maintain reports, dashboards, data extracts, stored procedures, and other reporting solutions that support institutional decision-making, compliance, and operational effectiveness.
• Application Enhancements & System Improvements: Coordinate and execute application enhancements, workflow improvements, configuration changes, and vendor-delivered functionality to improve system efficiency and user experience.
• System Testing & Quality Assurance: Define test scenarios, conduct system and integration testing, coordinate user acceptance testing (UAT), and validate application changes prior to production deployment.
• Business Requirements Analysis: Partner with university departments to gather, analyze, document, and prioritize business requirements, ensuring enterprise systems effectively support operational needs.
• Functional & Technical Coordination: Serve as a liaison between business users, Information Technology staff, developers, and software vendors to facilitate communication, problem resolution, and successful implementation of system changes.
• Training & User Support: Coordinate, lead, or assist with user training, knowledge transfer activities, and end-user support initiatives to improve adoption and effective use of enterprise systems.
• Documentation & Knowledge Management: Create and maintain system documentation, business process diagrams, standard operating procedures, data definitions, testing documentation, and knowledge base resources.
• Vendor Relations & Support Coordination: Work with software vendors to manage support cases, coordinate upgrades and releases, evaluate new functionality, and ensure timely issue resolution.
• Integration & Data Management Support: Support integrations between enterprise systems and third-party platforms by assisting with data mapping, troubleshooting interface issues, and coordinating data validation activities.
• Continuous Improvement: Research emerging application capabilities, higher education technology trends, and vendor enhancements to identify opportunities for improving processes, efficiency, reporting, and user experience.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; Master's degree preferred.
• 3-5 years of progressive experience supporting ERP, HCM, SIS, CRM, or other enterprise applications, preferably in higher education.
• Proven expertise in relational databases, SQL/T-SQL programming, data modeling, stored procedures, and building back-end data integrations between disparate enterprise platforms.
• Strong functional and technical knowledge of higher education administrative systems (e.g., Jenzabar, Banner, Oracle Cloud, Slate) and auxiliary platforms.
• Experience with system configuration, workflow management, user security administration, and application support.
• Demonstrated ability to gather and document business requirements, analyze business processes, and identify opportunities for system improvement.
• Experience participating in enterprise software implementations, upgrades, and enhancement projects.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex application issues.
• Ability to prioritize multiple projects and support requests in a dynamic environment.
• Ability to work independently and collaboratively within cross-functional teams.
• Ability to interact effectively with a wide range of constituents, both functional and technical.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to remain calm and professional in stressful situations.

Required applicant materials include: Cover Letter and Resume. Review of applications will continue until the position is filled. All finalists will be required to submit a reflection statement to Seton Hill’s Mission. Background checks will be performed on all new hires. Employment is conditional upon acceptable results of background checks and clearances.