Senior Business Analyst

Overview

GDC IT Solutions is currently seeking a Senior Business Analyst to work in a hybrid capacity, with 2 days per week on-site at The Pennsylvania Public Utility Commission (PA PUC) to support the three-year modernization of the Commission’s CAI application, which is critical to resolving public complaints involving utility companies. As a Senior Business Analyst, you will be responsible for gathering and documenting requirements, identifying process and system improvements, translating business needs into user stories and acceptance criteria, and supporting the testing and delivery of a modernized solution while ensuring key existing functionality is retained.

As a Senior Business Analyst to work in a hybrid capacity, with 2 days per week on-site at The Pennsylvania Public Utility Commission (PA PUC) to support the three-year modernization of the Commission’s CAI application, which is critical to resolving public complaints involving utility companies. As a Senior Business Analyst, you will be responsible for gathering and documenting requirements, identifying process and system improvements, translating business needs into user stories and acceptance criteria, and supporting the testing and delivery of a modernized solution while ensuring key existing functionality is retained.

Responsibilities

• Document existing CAI application requirements and verify that all key functionality is accounted for and appropriately migrated to the modernized solution.
• Work directly with business unit subject matter experts to identify process improvements, recommend system enhancements, and propose new features that provide business value.
• Prioritize requirements and establish appropriate linkages to legislative and policy requirements.
• Translate business requirements into clear user stories and define acceptance criteria in collaboration with the Product Manager.
• Communicate and clarify business requirements with technical delivery team members, including the Product Manager, Data Modeler, Developers, and Product Owner.
• Assist in evaluating technical approaches, including potential platform, architecture, and integration decisions, as needed.
• Test system functionality to verify the accuracy and completeness of changes and ensure requirements are properly implemented.
• Identify project risks, dependencies, and impediments and communicate recommendations for resolution.
• Support change management, user adoption, and training efforts related to the modernized solution.
• Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility, including WCAG, data privacy, and compliance.
• Provide regular status updates, findings, and recommendations to IT leadership and business sponsors.

Minimum Qualifications

• Extensive experience as a Business Analyst supporting requirements gathering, business process analysis, system design, and testing.
• Strong experience working with business stakeholders and subject matter experts to identify requirements and recommend system and process improvements.
• Demonstrated experience translating business requirements into detailed user stories and acceptance criteria for technical delivery teams.
• Strong testing experience, including validating system functionality and verifying that implemented changes meet business requirements.
• Experience documenting and prioritizing requirements while maintaining traceability to applicable business, legislative, or policy requirements.
• Ability to work effectively both independently and as part of a cross-functional team.
• Strong written and verbal communication skills, with the ability to clearly document recommendations and discuss requirements with both business and technical stakeholders.

• Experience supporting large-scale application modernization or transformation initiatives.
• Experience working with complex applications where existing functionality must be assessed, retained, and migrated to a modernized solution.
• Experience working with Product Managers, Product Owners, Data Modelers, Developers, and other technical delivery team members.
• Experience supporting change management, user adoption, and training activities during system modernization.
• Experience working with security, accessibility, data privacy, and regulatory or compliance requirements, including WCAG standards.
• Experience working within government, public utility, or other highly regulated environments.

What We Do

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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