Expert Business Analyst - Credit Policy & Operations

Requisition ID # 175742

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Customer & Corporate Affairs

Work Type: Hybrid

Job Location: Stockton

Department Overview

Credit Policy & Operations is responsible for protecting the financial integrity of PG&E’s Utility Operations through effective credit, collections, payment, and customer-focused strategies. The organization uses data and analytics to develop strategies that improve business performance, reduce financial risk, support customer affordability, and enhance operational effectiveness.

We work across the organization to translate complex business challenges into actionable strategies, measurable outcomes, and sustainable process improvements.

Position Summary

The Expert Business Analyst is a highly analytical and strategic role responsible for managing PG&E’s accounts receivable portfolio for both residential and non-residential customers. The role transforms complex data and business information into actionable insights that support decision-making, receivables strategy, and operational performance.

This position performs advanced analysis, develops innovative data-driven solutions, builds compelling business cases, and leads cross-functional initiatives to manage receivable balances, aging, and collections performance across the residential and non-residential portfolios. The Expert Business Analyst partners with leaders and key stakeholders across PG&E to identify opportunities, evaluate business impacts, recommend solutions, and drive continuous improvement in receivables outcomes.

The role requires the ability to work independently in complex and ambiguous environments while effectively influencing leaders and translating sophisticated analysis into clear, actionable recommendations that reduce receivables risk and protect the financial integrity of the utility.

This position is hybrid, working from your remote office Stockton, CA approximately 1 day per week, or more, based on business needs or company requirements.

Compensation

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum and midpoint listed below. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

California Min: $116,000.00

California Mid: $150,000.00

California Max $184,000.00

Job Responsibilities

• Manage the accounts receivable portfolio for residential and non-residential customers, monitoring balances, aging, delinquency, and collection performance to protect revenue and reduce financial risk.
• Develop and manage receivables strategies for the residential and non-residential portfolios, including collection campaigns, payment arrangements, and customer outreach approaches that balance revenue protection with customer affordability.
• Perform advanced analysis of highly complex data and business models with cross-functional impact, including residential and non-residential receivables, payment behavior, and collection trends.
• Develop innovative, data-driven solutions to address complex business and operational challenges related to receivables management, collections, and write-off mitigation.
• Translate complex data into actionable insights, recommendations, and strategies for leadership decision-making on receivables portfolio performance.
• Develop compelling business cases supporting strategic initiatives, operational improvements, and organizational change.
• Develop and monitor key business metrics, performance measures, trends, and reporting (e.g., receivable balances, aging, arrears, and write-offs) for residential and non-residential portfolios to identify risks and improvement opportunities.
• Conduct scenario and what-if modeling to evaluate potential receivables outcomes and inform collection, payment, and portfolio strategies.
• Lead large, complex cross-functional projects and initiatives that improve receivables performance, coordinating stakeholders, deliverables, priorities, risks, and outcomes.
• Partner with collection agencies, Customer Care, and other internal teams to manage placements and recoveries and to mitigate write-offs across residential and non-residential accounts.
• Establish and leverage relationships with Directors, Managers, business partners, and subject matter experts across PG&E.
• Present analyses, recommendations, and proposed solutions to leaders in a clear, concise, and actionable manner.
• Identify opportunities for process improvement, automation, standardization, and operational efficiencies.
• Conduct internal and external research and benchmarking to identify leading practices and opportunities.
• Influence stakeholders and build alignment around recommendations, priorities, and strategic initiatives.

Qualifications

Minimum:

• Bachelor’s degree in Business Administration, Business Analytics, Data Analytics, Data Science, Statistics, Finance, Economics, Operations Research, or a related discipline, or equivalent experience
• 6 years of related work experience

Desired:

• Experience performing complex quantitative and qualitative analysis.
• Experience leading large, complex, cross-functional projects or strategic initiatives.
• Experience developing business metrics, performance reporting, dashboards, and analytical models.
• Experience translating business needs into analytical requirements and actionable solutions.
• Experience with process improvement methodologies such as LEAN.
• Advanced proficiency with Microsoft Excel, PowerPoint, SharePoint, and Teams.
• Experience with Power BI or Tableau and data visualization.
• Experience developing or maintaining SQL queries.
• Experience working with Customer Care & Billing (CC&B) or similar customer information systems.

Knowledge, Skills & Abilities

The successful candidate will demonstrate:

• Extensive knowledge of analytical methods, approaches, and techniques for solving complex business problems.
• Broad expertise in what-if modeling, scenario analysis, and understanding how multiple variables influence business outcomes.
• Strong analytical and writing skills with the ability to develop compelling business cases from complex business environments and inputs.
• Strong business acumen and understanding of key drivers affecting business performance.
• Strong influence skills with the ability to obtain buy-in from leaders inside and outside the organization.

Hiring Leader Name: Whitnay Elyse Peck

Pacific Gas and Electric Company is an Equal Employment Opportunity Employer that actively pursues and hires a workforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.