Senior Business Analyst – Hybrid/Onsite- Towson, MD

Senior Business Analyst – Hybrid/Onsite- Towson, MD

About us · Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities.

Role and Responsibilities · Baltimore County is looking for a Senior Business Analyst. Work schedule is Hybrid/Onsite – Towson, MD Baltimore County is seeking a qualified Senior Business Analyst to assess, develop, enhance, and implement technology solutions in support of County agencies. The position will primarily focus on the analysis, improvement, and implementation of Public Safety systems and business processes. The initial assignment will support the replacement of Baltimore County’s Jail Management System. Business requirements have already been captured, and the Senior Business Analyst will work closely with County stakeholders, subject matter experts, technology teams, and vendors to validate and refine requirements, evaluate solutions, support vendor activities, and assist with the successful implementation of the new system. The ideal candidate will have strong business analysis skills, experience with complex technology implementations, and the ability to work effectively with both technical and business stakeholders. Experience with public safety systems or related government applications is highly desirable. Develops functional/non-functional system requirements using documented business requirements. Works with development staff and/or vendors to create prototype designs for medium to large-risk projects. Creates detailed unit/system testing scripts based on functional requirements. Facilitate user acceptance testing processes as required. Assesses and develops recommendations for process improvements and technology solutions or County agencies. Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs). Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers. Analyses existing business processes and data flows to develop system designs, delivery roadmaps, and integrations to other systems. Conducts in-depth analysis of County systems, operations, and procedures. Works with County users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements. Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis. Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation. Provides quality customer service. Actively pursue innovative initiatives and improvements in current processes. Gather/document business requirements for change requests (break/fix). Support internal/external integrations, including design, testing and troubleshooting. Confers with County agencies and provides advice, consultation, and technical assistance throughout project implementation. Provides metrics around reporting, system performance, and process control. Participates in user training or often conducts the training when needed.

Minimum Qualification · Graduation from an accredited college or university with a bachelor’s degree in Business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field. Demonstrated experience in public safety implementations and post-production environment as a primary technical resource. Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems. Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations. Skilled in analyzing and evaluating administrative processes for automation. Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation. Excellent oral and written communication skills with internal and external clients and vendors. Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts. Strong analytical and problem-solving skills. Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity. Ability to work in a team environment; establishing and maintaining strong professional relationships. Maintain the security and confidentiality of any proprietary or sensitive data in any medium.

Preferred Qualifications · Experience working for a government entity. 5+ years’ experience with Public Safety projects.