Business Analyst

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.

Unissant is seeking a Business Analyst to support a newly awarded program for a federal health agency. Capture and maintain business requirements, support backlog refinement, and help users and engineers confirm that application changes meet operational needs.

The ideal candidate brings practical delivery experience, sound judgment, and a collaborative approach to maintaining Federal business applications while improving technical capability.

Essential Duties and Responsibilities

• Gather requirements through stakeholder interviews, existing documentation, service tickets, and observation of business workflows.
• Document business processes, user stories, acceptance criteria, business rules, and data or interface needs.
• Maintain the approved backlog, requirements traceability, open questions, and stakeholder decision records.
• Analyze tickets and change requests to identify duplicate requests, recurring problems, and missing information.
• Support sprint planning and refinement by clarifying requirements and dependencies with the delivery team.
• Prepare user acceptance test scenarios, coordinate user feedback, and record acceptance results.
• Support transition knowledge capture, application assessments, and updates to user-facing documentation.
• Support transition knowledge transfer and maintain current technical or process documentation for assigned responsibilities.
• Coordinate assigned work with program leadership, Government stakeholders, and related teams; report blockers and dependencies promptly.
• Use Government-approved tools and handle program data within authorized environments. Validate any AI-assisted output before it informs delivery decisions.

Work Experience and Job Skills:

Basic Qualifications

• 4-6 years of experience analyzing and documenting requirements for business applications or operational workflows.
• Ability to write clear user stories, acceptance criteria, process descriptions, and business rules.
• Experience organizing backlogs, requirement records, and stakeholder feedback in approved tracking tools.
• Ability to investigate discrepancies and validate requirements against source documents and user needs.
• Familiarity with Agile delivery, testing, and the relationship between requirements and acceptance evidence.
• Ability to collaborate with users, developers, testers, and project leadership.
• Ability to document work clearly, protect sensitive program information, and collaborate across Government and contractor teams.
• Ability to meet federal suitability and access requirements and provide on-site support in the Bethesda, Maryland area as directed.

Additional Qualifications

• Experience with ServiceNow, Jira, and Federal application support.
• Experience supporting user acceptance testing and requirements traceability in regulated environments.
• Experience reviewing AI-generated requirements drafts and backlog clusters for accuracy.
• Experience supporting a Federal IT services environment, preferably within a federal health agency or comparable federal IT environment.
• Experience transferring knowledge from an incumbent team and maintaining reliable services during transition.

Education

• A degree or relevant coursework in business administration, information systems, or a related discipline is preferred.

Certificates, Licenses and Registrations

• Business analysis or Agile credentials are preferred.

Communication Skills

• Clear verbal and written communication skills, with the ability to coordinate professionally across Government, prime contractor, and subcontractor teams.
• Ability to explain role-specific findings, document decisions and procedures, and communicate risks and recommended actions to the appropriate audience.

Clearance Requirements

• Must hold or be eligible for a Public Trust Moderate (Tier 2) background investigation and meet applicable federal suitability, badging, and system-access requirements.

Travel

• Washington, DC.

Environmental Requirements

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)