JobsBusiness & Financial AnalystUnited StatesServiceNow Lead, Business Analyst
Cayuse Holdings
Posted yesterday
ServiceNow Lead, Business Analyst
Cayuse Holdings · United States
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In short
Lead the functional side of ServiceNow engagements by managing process design, backlog prioritization, and fit-gap analysis. Guide development teams while utilizing generative and agentic AI to accelerate requirements, configuration, and validation tasks.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Requires over 8 years of IT business analysis experience with at least 5 years specifically in ServiceNow ITSM or HRSD. Candidates must hold ServiceNow CSA and CIS certifications and possess hands-on experience with AI-driven delivery.
About the employer
Cayuse Holdings
Cayuse Holdings through its subsidiaries employs over 600 amazing people who are based all around the United States, with a few locations overseas. Cayuse is owned by the Umatilla Indian Reservation – with a US-based delivery center in Pendleton Oregon. Founded initially in 2006, through a joint venture with Accenture, this company has significantly expanded its operations and contracts to include delivery in many locations beyond Oregon.
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Our company vision is to Grow the Company and Grow the People, enabling career development, economic growth and development for both our company and that of our tribal owners. We provide competitive benefits, including remote work for many of our positions, and excellent wellness and 401K matching programs.
- INDUSTRY
- IT Services and IT Consulting
- COMPANY
- Privately Held
- HEADQUARTERS
- Pendleton, OR
- SIZE
- 501-1,000
- OFFICES
- 3 on LinkedIn
KNOWN FOR
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Questions about this role
- Is this Cayuse Holdings role remote?
- Tagged remote.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 10+ years.
The posting, in full
Job Title: Sr. Business Analyst, Functional Lead (ServiceNow) Location: Remote Job Type: Independent Contract Start Date: ASAP Pay Rate: $70-80/hr Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.
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Overview
Job Title: Sr. Business Analyst, Functional Lead (ServiceNow)
Location: Remote
Job Type: Independent Contract Start Date: ASAP
Pay Rate: $70-80/hr
Job Summary
Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.
Responsibilities
Key Responsibilities
- Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
- Work with Product Owner to define, refine, and prioritise the backlog.
- Manage the incident (INC) and request item (RITM) backlog.
- Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
- Guide the development team on requirements, configuration choices, and testing.
- Apply generative and agentic AI to requirements, story writing, configuration, and validation.
- Communicate clearly with client stakeholders, including those new to ServiceNow.
Qualifications
Required Skills
- 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
- 1+ year of hands-on experience developing or delivering with AI (generative or agentic)
- Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
- Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
- Strong communication and stakeholder management; works well as a functional lead
Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD
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