WhereTo - Technical Business Analyst - Remote, US

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/1552b826-e602-4238-9f79-c7c928cb0bbb.png]

Technical Business Analyst

• WhereTo is a business travel startup from San Francisco that evolved into an
• agile development and design studio within the Flight Centre family. We build
• travel solutions used by some of the largest companies on the planet - we have
• just one goal: making business travel better for everybody.

• WhereTo provides an AI-powered travel platform for corporate travel. Their
• platform uses machine learning algorithms to recommend personalized travel
• options based on a traveler's preferences, company policies, and budget.
• WhereTo's technology also allows for real-time travel tracking, reporting, and
• cost analysis, enabling companies to optimize their travel programs and reduce
• costs.

To learn more about WhereTo click HERE [https://www.whereto.com/]

About The Opportunity

• We are seeking a Technical Business Analyst to join our W2 Portfolio Delivery
• team and play a key role in delivering impactful travel technology solutions.
• This position sits at the intersection of Product, Engineering, QA, and business
• stakeholders, helping transform complex business needs into actionable
• solutions. You'll contribute to critical platform initiatives, including
• performance and latency improvements, while supporting the delivery of
• high-quality customer experiences. If you're passionate about solving complex
• problems, working in a fast-paced Agile environment, and leveraging your travel
• technology expertise, we'd love to hear from you.

Key Responsibilities

• Partner with Product, Engineering, QA, and business stakeholders to gather,

analyze, and document business requirements.

• Translate business needs into clear user stories, requirements, and

acceptance criteria.

• Analyze business processes, system impacts, dependencies, and risks across

the W2 ecosystem.

• Support backlog refinement, prioritization activities, solution discussions,

and delivery planning.

• Ensure requirements provide sufficient clarity for development and testing

teams.

• Support performance and latency improvement initiatives through analysis of

customer journeys and transaction flows.

• Collaborate with Engineering teams to understand system architecture,

integrations, APIs, data flows, and downstream dependencies.

• Investigate defects and complex system issues, helping identify root causes

and potential solutions.

• Analyze logs, API responses, system behaviors, and data flows to support

troubleshooting and issue resolution.

• Translate technical findings into business impacts, recommendations, and

actionable requirements.

• Conduct impact assessments for new features, platform changes, and

integrations.

• Partner with Engineering to identify bottlenecks, risks, and optimization

opportunities.

• Define and support performance metrics, baselines, and acceptance criteria.
• Collaborate with QA teams to ensure comprehensive business, functional, and

edge-case test coverage.

• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all

Flighties feel welcomed, respected, and supported to thrive

• Experience & Qualifications
• 5+ years of experience in Business Analysis, Technical Business Analysis,

Systems Analysis, or a related technology-focused role.

• Strong experience working with Engineering and QA teams within complex

technology environments.

• Solid understanding of software development principles and SDLC concepts.
• Demonstrated analytical, troubleshooting, and problem-solving skills.
• Experience working in Agile delivery environments.
• Hands-on experience using Jira and Confluence.
• Experience with performance engineering, application monitoring, or

observability practices.

• Deep experience within corporate travel, online booking tools (OBTs), or

travel technology environments.

• Knowledge of GDS and NDC technologies.
• Strong communication skills with the ability to effectively translate between

business and technical stakeholders.

• Background in software development, engineering, systems analysis, or

technical QA preferred.

• Reliable, high-speed internet connectivity required to support core job

• responsibilities, including but not limited to video conferencing, access to
• company systems, and secure handling of company data.

Work Perks! - What’s in it for you

• FCTG is renowned internationally for having amazing perks and an even better
• culture.  We understand that our people are our most valuable asset. It is the
• passion and dedication of our teams that keep the company on top of the industry
• ladder. It’s also why we offer some great employee benefits and perks outside of
• the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines

both remote and in-person work.

• Have fun: At the heart of everything we do at Flight Centre is a desire to

have fun.

• Reward & Recognition: Celebrate the success of yourself and others at our

• regular Buzz Nights and at the annual Global Gathering - You'll have to
• experience it to believe it!

• Use your smarts: Our people use their quick thinking, expertise, and tenacity

to always figure things out.

• Love for travel: We were founded by people who wanted to travel and want

• others to do the same. That passion is something you can’t miss in our people
• or service.

• Personal connections: We are a big business founded on personal

relationships.

• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion

• through initiatives like Diversity Day (paid leave to observe a holiday or
• cultural celebration of your choice) Employee Resource Groups (Racial Equity,
• Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI
• education initiatives, and equitable practices, including regular equity
• assessments and inclusive recruitment protocols.

• A career, not a job: We offer genuine opportunities for people to grow and

evolve

• We back our people all the way: We are strongly committed to supporting every

single employee in their professional and personal development.

• Giving Back: Our Corporate Social Responsibility program supports nominated

• charities through volunteering and fundraising, complemented by our Office
• Environmental Program, LEED® Gold-certified office spaces, and 1 paid
• Volunteer Day per calendar year.

Benefits Include

• Paid Time Off: A comprehensive time off package, including up to 15 vacation

• days (prorated upon hire and increasing to 20 days after 2 years of
• employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day,
• and 9 recognized holidays annually.

• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care,

and fertility care

• Insurance including hospital indemnity, AD&D, critical illness, long-term and

short-term disability

• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock

Exchange with partial company match, subject to terms and conditions

• Global career opportunities in a network of brands and businesses
• Vacation, Personal, and Sick time accrual rates will vary based on full-time or

• part-time employee status. Recognized Holidays are either paid time off or, if
• required to work due to job requirements, holiday pay rate, and may vary
• depending on state.

Location – Remote, US

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at

careers@us.flightcentre.com [careers@us.flightcentre.com]

• For this position, we anticipate offering an annual salary of $90,000. Base
• salary is dependent on relevant factors, including experience, geographic
• location, and job requirements.

• As part of our recruitment process, we may use AI tools to assist in various
• stages, including the screening and assessment of applications. These tools
• support our evaluation of candidates based on role relevant qualifications,
• skills and experience. All decisions are made by our hiring team and
• stakeholders.

• Before applying to any internal position you must have been with the company or
• your current role for a minimum of 6 - 12 months and notify your leader prior to
• applying.

• Our number one philosophy? Our people. Flight Center Travel Group USA’s promise
• is to provide an environment with equality of respect, dignity and opportunity
• for all our employees. We value an inclusive and supportive workplace which
• truly reflects the diversity of our society.

• We are an affirmative action and equal opportunity employer committed to
• providing a barrier-free pathway throughout our recruitment process. We welcome
• accommodation requests to help make our hiring and onboarding experience as
• accessible as possible. Please advise us about accommodation needs at any point
• by contacting our Recruitment Team at careers@us.flightcentre.com

[careers@us.flightcentre.com]

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/fdf45817-b50f-49c2-93c2-cdaf67b09adb.png]

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)

• 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
• 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
• 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
• 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023,
• 2025)
• ✈️ OutThere Awards: Inclusive Travel Finalist (2025)
• 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
• 🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/10e28c16-ff66-4a99-993f-b5624e43f12e.png]