Business Analyst II - Hybrid, Bala Cynwyd, PA

Marketing Statement

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary

We are looking for an individual who is passionate about developing solutions to help improve business processes, products, and systems. This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice.

The ideal candidate for this position should apply their knowledge of the property and casualty (P&C) industry through developing and monitoring technology solutions that enhance business processes. This individual must show a commitment to ongoing professional development as a Business Analyst within the insurance industry.

This role requires close collaboration with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. Additional responsibilities include supporting testing and training initiatives, as well as contributing to operational support processes.

A candidate for this position must be motivated to work within a varied range of high-performing business and technical teams.

Essential Job Functions

• Ability to understand and express business needs from multiple perspectives by considering impacts to the organization from the beginning to the end of the effected process(es)

• Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software

• Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes

• Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment

• Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment

• Facilitate effective communication between IT teams, business units, and external vendors

• Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies

• Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable

• Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management.

• Perform special duties and other projects as assigned.

• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company

Degree / Licenses and Professional Certification

• Bachelor’s degree preferred
• Insurance Certification(s) preferred

Preferred Qualifications

• 3+ years’ experience as a Business Analyst
• 1+ years’ experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies

• Experience with custom developed policy administration systems is preferred. Experience with software packages such as Policy Decisions or Advantage will be considered
• Familiarity with technology platforms that enable the independent agency channel is desired. Some examples are web-based portals such as Unqork for sales and servicing of insurance policies; and digital distribution channels such as IVANS
• Familiarity with service management and requirements tools such as: ServiceNow, Azure DevOps (ADO), Modern Requirements, Jira, or other software supportive of Business Analysis
• Capable of working independently
• Excellent problem solving and analytical skills
• Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders
• Excellent written and oral communication skills to effectively convey complex information
• Strong customer service orientation (responsive, consultative, collaborative and accurate)
• Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction
• Knowledge of SDLC for both waterfall and agile methodologies

Salary range $64,000 to $81,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.