Imaging Business Analyst (On-site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Imaging Business Analyst will provide critical support for Imaging and document retention to process and monitor compliance to performance standards. This position protects performance standards for document ingestion and export processes. Failure to perform at standards would cause major negative impact downstream for all servicing departments and outside partners.

Principal Duties

Provide analytical support for imaging and document retention software/systems (i.e., Carbon Copy, OnBase and H2O).

Work successfully with business, PMO and IT to document and coordinate new process implementation.

Develop ad hoc reporting on image reconciliation.

Work with the reporting team to enhance standardized reporting for business on performance, SLAs, and quality results.

Provide services for onboarding of images for client transfers including post document load analysis and missing document investigation.

Provide services for uploading ad-hoc images for Servicing as needed.

Provide services for exporting of images for Sales/Releases

• Monitor and trouble shoot all vendor document interfaces with document repository systems.
• Provide document upload/export support to all Document Repository customers.
• Perform BAT testing for enhancements to processes owned.
• Create SQL queries.
• Other tasks as assigned by management and business need.
• Performs related duties as assigned by management.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 2-4 years of Business Analyst experience.
• Experience in business analytics and process documentation.

Knowledge, Skill, and Ability Requirements

• Knowledge of Mortgage industry business processes.
• Advanced Excel skills.
• Intermediate SQL skills.
• Familiarity with working in a data warehouse environment.
• Strong verbal communication skills; strong writing and composition abilities.

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.

High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.

Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.

Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.

High degree of professional maturity, integrity, ability to maintain confidential data and information.

High degree of business acumen; strong technical aptitude. Strong client orientation.

Strong Microsoft Office skills to include Excel, pivot tables, sorting, and conditional formatting.

SQL skills to create simple to intermediate queries.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• We offer benefits, programs, and perks that support you in every aspect of your life.
• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement

Employee Mortgage Loan Program

The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

Matching Gifts Program - dollar-for-dollar up to $1,000

Access to grants, nonprofit resources, and volunteer opportunities

More than $6,000,000 donated since 2020

1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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