Business Analyst

Job Title: DHS Business Analyst – Office of Children, Youth and Families (OCYF)

Job Code: PA 815961

Client: Commonwealth of Pennsylvania – Department of Human Services (DHS)

Location: Harrisburg, PA

Work Location: Harrisburg Uptown Building, Harrisburg, PA 17110

Duration: Contract through 06/30/2027

Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)

Work Arrangement: Hybrid – Minimum 2 days onsite per week

Closing Date: 11/13/2026 at 3:00 PM

Important: Candidates must reside in Pennsylvania and be able to report to the Harrisburg office at least 2 days per week. Travel may be required as needed.

Position Overview

The Commonwealth of Pennsylvania is seeking a highly skilled Business Analyst to support the Office of Children, Youth and Families (OCYF). The resource will support current IT system development and maintenance while assisting with the transition to a new statewide Child Welfare Case Management (CW CM) System.

The role will support subject matter experts, business requirements development, project deliverable reviews, and user acceptance testing (UAT) for both legacy systems and the future CW CM solution.

Key systems include:

• Child Welfare Information System (CWIS)
• Federal Adoption and Foster Care Reporting System (AFCARS) data collection system
• Title IV-E QA Invoicing System
• Future statewide Child Welfare Case Management (CW CM) System

Key Responsibilities

• Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team.
• Manage submission and tracking of system defects and change requests.
• Monitor project processes and timelines to meet program office specifications and state/federal compliance requirements.
• Provide regular project and task status reports.
• Manage data quality activities and support the CCWIS Data Quality Plan.
• Review business requirements, user stories, and functional specifications for system development and enhancements.
• Support User Acceptance Testing (UAT), deployment, problem resolution, and end-user support.
• Track project schedules, scope, progress, risks, and issues.
• Identify potential issues and proactively coordinate resolutions.
• Build and maintain relationships with stakeholders, county children and youth agencies, DHS staff, and contractors.
• Investigate and resolve business operational and software issues reported by users.
• Support business operations and end users with OCYF/DHS software applications.
• Conduct stakeholder meetings to understand business processes and requirements.
• Use Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook, for documentation and communication.
• Work with Team Foundation Server (TFS), Microsoft Azure, and Microsoft Test Manager (MTM).
• Use the Commonwealth ServiceNow incident reporting system for incident and request tracking.
• Lead and facilitate in-person and virtual meetings or workgroups.
• Develop and deliver presentations and responses to stakeholder, public, media, or federal inquiries as assigned.
• Assist the Data Management Section with tasks related to the CW CM initiative.
• Work collaboratively with the project team and travel as required.

Required Skills & Qualifications

• 7+ years of experience developing business, functional, and user requirements for IT systems.
• 7+ years of knowledge of business analysis processes, principles, practices, and techniques.
• Knowledge of the Software Development Life Cycle (SDLC), particularly user requirements and User Acceptance Testing (UAT).
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work with diverse user groups.
• Fluency in English and ability to communicate clearly over the phone.
• Ability to establish and maintain effective working relationships.
• Experience using Microsoft Office applications.
• Familiarity with TFS, Microsoft Azure, Microsoft Test Manager (MTM), and ServiceNow.

Highly Desired Skills

• 2+ years of experience performing similar work in the Child Welfare or Human Services field.
• IIBA certification.

Primary Skills

Business Analysis | Business Requirements | Functional Requirements | User Requirements | SDLC | UAT | Child Welfare Systems | CWIS | CCWIS | Data Quality | TFS | Microsoft Azure | MTM | ServiceNow | Stakeholder Management | Microsoft Office

Flexible work from home options available.