Salesforce Agentforce Business Analyst

Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

Job Description

In the assigned Job Role of Package Consultant 1, your Area Of Responsibility will be as below:

⦁ Assist in stakeholder interviews and workshops, capturing and documenting user needs for ERP implementation projects

⦁ Participate in discussions between stakeholders and the design team, to understand technical solutions

⦁ Develop and refine codes to customize and integrate ERP packages, by following detailed design specifications to meet user requirements

⦁ Perform data migration activities by mapping data fields and executing data cleansing under prescribed guidance, for uninterrupted integration

⦁ Conduct and document compliance checks against defined guidelines, to ensure ERP systems align with industry standards and security protocols

⦁ Draft clear and concise documentation detailing steps followed for ERP package customization, to support user training for the team

Your contribution to the team:

⦁ An agile mindset with effective communication and problem-solving skills.

⦁ The ability to work on majority of the areas as part of ERP package implementation, with sector focus

⦁ Passion for innovating solutions that drive progress and meet future challenges.

⦁ A proactive approach to monitoring and resolving production issues

⦁ Commitment to continuous learning, knowledge sharing, and fostering team development

Required Skill and Experience

Should have experience in preparing Business process maps

Should be able to articulate business process into user stories with defined acceptance criteria

Preferred Skill and Experience

Add details about Key Technical and Domain Skills

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.