Senior Manager, HR Operations Business Analyst.

Fidelity will not provide immigration sponsorship for this position.

Job Description

The Role

Be a part of the Fidelity Brokerage Human Resources Operations team! Our team is responsible for providing critical Operational and Workforce Planning to inform talent strategies and support the execution of strategic HR initiatives.

We are seeking a Senior Manager, HR Operations Business Analyst. This role blends business analysis, process improvement, program management, and strategic problem-solving capabilities to help our function scale, improve employee experiences, and deliver business outcomes. The ideal candidate thrives in ambiguity, can quickly evaluate evolving priorities, and partners effectively across both Business Unit and Enterprise HR, as well as Analytics, Finance, Legal, and business leadership teams. Rather than owning a single program area, this individual acts as a flexible leader and can be deployed to high-priority initiatives, operational challenges, and cross-functional projects as business needs evolve.

The Expertise and Skills You Bring

• Bachelor's degree or equivalent with 6 plus years of demonstrated ability in program management, business analysis, HR operations, or related functions.
• Proficient in Microsoft office, excel and powerpoint
• Ability to navigate ambiguity and manage competing priorities.
• Knowledge of HR systems and data management practices preferred.
• Experience building business cases, decision frameworks, process maps, and executive presentations to translate business requirements into actionable solutions.
• Proven ability to influence outcomes across teams without direct authority, and creating positive relationships with HR and Business Leaders to assess emerging priorities.
• Strong experience in analyzing operational processes, workforce data, and program outcomes to identify practical, scalable improvement opportunities.
• Lead continuous improvement efforts that enhance efficiency, compliance, service delivery, and employee experience.
• Identify opportunities to automate, simplify, or standardize HR processes and practices.
• Develop executive-ready communications, presentations, and status updates.
• Serve as a trusted advisor on operational strategy, program governance, and execution planning.
• Support annual planning activities, workforce initiatives, and strategic HR projects as needed.
• Influence outcomes and decision-making discussions to align collaborators around priorities and trade-offs.
• Flex between multiple workstreams and rapidly adapt to shifting business priorities.

The Team

The group you will work in is the Fidelity Brokerage Human Resources Operations and Workforce Planning team. This role is an important part of the team delivering high impact HR operations and business analysis support including employee movement, pay review cycles, associate experience, and other initiatives. You will partner with business partners and business leaders across several business units and functions such as Enterprise HR, Finance and Data Analytics, and will have the opportunity to broaden your HR skills to build a solid foundation, develop a network and a career at Fidelity.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category

Business Analysis

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.