Senior Business Analyst — Software Change Management

Job Description

Infosys Public Services is seeking a Senior Business Analyst — Software Change Management to join our team in Merrifield, VA.

Position Description (scope of work or brief narrative):

List of tasks to be performed

• The Business Analyst are intended to be specializing in software change management.
• The resources will primarily support the management and coordination of software changes. Their responsibilities will include:
• Gathering, documenting, and validating business requirements
• Coordinating discussions between business stakeholders and technical teams
• Documenting requested software changes
• Supporting change intake, prioritization, and tracking
• Performing business and operational impact analysis
• Identifying affected applications, processes, interfaces, users, and stakeholders
• Coordinating requirements reviews and approvals
• Supporting traceability from requirements through testing and implementation
• Developing business process documentation, use cases, and acceptance criteria
• Supporting user acceptance testing and defect clarification
• Coordinating stakeholder communications and status updates
• Tracking decisions, assumptions, risks, actions, and dependencies
• Supporting change-management and implementation activities
• Ensuring that business needs and approved changes are clearly communicated to technical teams
• Provides technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT). Facilitates the collection of technical requirements from system owners to ensure successful integration across platforms. Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Provides technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT). Facilitates the collection of technical requirements from system owners to ensure successful integration across platforms.
• Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Develops enterprise-level technology and process architectures for Deliver and Retail domains, applying industry best practices to reduce client total cost of ownership.
• Provides independent business and technical analysis of task orders – including software development tasks – issued to other suppliers. Develops level-of-effort (LOE) and rough order of magnitude (ROM) estimates to validate supplier proposals and ensure appropriate schedules, resources, and costs are proposed.

Required qualifications

• At least four years of experience in business analysis, business systems analysis, software change management, requirements management, or a related field
• Point of sale (POS) retail experience or software change experience with a POS.
• Experience gathering, documenting, and validating business and functional requirements
• Experience coordinating software changes across business and technical teams
• Experience performing business, operational, and cross-system impact analysis
• Experience developing process documentation, use cases, acceptance criteria, and traceability materials
• Experience supporting testing, user acceptance, implementation, and change-management activities
• Experience tracking risks, issues, actions, assumptions, decisions, and dependencies
• Strong written, verbal, facilitation, organization, and stakeholder-management skills
• Experience with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and comparable collaboration tools
• Experience with Jira, ServiceNow, or another requirements, change, or issue-tracking platform is preferred

Educational Requirements

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

The estimated annual compensation range for this role will be as follows:

In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200

In Washington, DC: $66,100 to $100,200

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.