Senior Business Analyst

Job Title: Senior Business Analyst – DVS Testing & Implementation Support

Job Code: PA 815864

Client: Commonwealth of Pennsylvania – PennDOT

Location: Harrisburg, Pennsylvania

Duration: Through 06/30/2027

Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)

Work Arrangement: Hybrid – 100% onsite for the first month, followed by 3 days onsite and 2 days remote per week

Work Location: The Keystone Building, Harrisburg, PA

Interview Process: One-hour virtual interview via MS Teams

Closing Date: 11/13/2026 at 3:00 PM

Position Overview

The Commonwealth of Pennsylvania – PennDOT is seeking an experienced Senior Business Analyst to support Driver and Vehicle Services (DVS) testing, implementation, and application enhancement initiatives.

The selected candidate will work with business stakeholders, development teams, vendors, and the DVS Program Management Office to gather and document business requirements, analyze business processes, coordinate testing activities, support application releases, and assist with implementation and go-live activities.

The role requires strong business analysis, requirements management, User Acceptance Testing (UAT), accessibility testing, documentation, and stakeholder coordination experience.

Required Qualifications

• Minimum 5+ years of business analysis experience.
• Ability to independently perform business analysis activities with minimal supervision.
• Ability to instruct and mentor others in business analysis responsibilities.
• Strong knowledge of industry standards and best practices in business analysis.
• Ability to identify opportunities and contribute improvements to business analysis practices.
• Experience with requirements elicitation, prioritization, validation, and documentation.
• Experience preparing business and functional specification documents.
• Strong communication, analytical, and problem-solving skills.
• Ability to work with business stakeholders, development teams, project managers, and vendors.

Key Responsibilities

1. Business Analysis & Requirements Management

• Gather, analyze, prioritize, validate, and document business and system requirements.
• Lead business meetings and stakeholder interviews to identify business needs.
• Document business process changes and recommend process improvements.
• Prepare business requirements, specification documents, and supporting project artifacts.
• Participate in application updates, upgrades, and project scope discussions.
• Analyze federal and state requirements and technical specifications to identify applicable business requirements.
• Identify additional PennDOT-specific requirements through stakeholder discussions.
• Serve as a liaison between development teams and business stakeholders to resolve issues.
• Coordinate with business areas and contracted vendors to ensure timely delivery of requested enhancements.

2. Testing & Quality Assurance

• Develop and update test management plans.
• Create and maintain User Acceptance Testing (UAT) scripts.
• Support UAT and other testing activities for DVS application releases.
• Create test records and execute test scenarios.
• Perform accessibility testing and validate conformance with applicable standards.
• Document testing outcomes, identify gaps, and report defects and system issues.
• Troubleshoot system errors identified during testing.
• Collaborate with development teams and stakeholders to ensure timely issue resolution.
• Capture screenshots and maintain supporting evidence after executing test scenarios.
• Review system outputs, correspondence, and other deliverables as part of testing.
• Compile testing documentation into Test Plans and Outcomes Reports.

3. Implementation & Go-Live Support

• Support implementation activities surrounding DVS application releases.
• Assist with go-live planning and execution.
• Track and communicate implementation schedule changes.
• Update project documentation based on implementation outcomes.
• Maintain work products and track modifications through established documentation change management processes.
• Prepare Implementation Outcome Reports, including:
• Session notes.
• Required updates to previously developed project documentation.
• Recommendations for subsequent go-live planning.

4. Stakeholder Coordination & Reporting

• Coordinate meetings with project managers, business teams, vendors, and development teams.
• Prepare meeting agendas and minutes.
• Conduct stakeholder interviews and requirements-gathering sessions.
• Provide regular status reports to executive management, business areas, and vendors.
• Communicate project progress, issues, defects, and enhancement activities.
• Research user-reported system issues and recommend improved business processes or workarounds.
• Provide Driver's License and Control (DL&C) production support.

5. Documentation & Accessibility Compliance

• Maintain business requirements, specifications, test documentation, and implementation artifacts.
• Ensure work products are reviewed by stakeholders and updated based on feedback.
• Follow established documentation and change management processes.
• Understand and contribute to applicable digital accessibility regulations and standards.
• Maintain an understanding of PennDOT business processes and relevant federal and state requirements.

Senior Business Analyst Expectations

The Senior Business Analyst level requires:

• 5+ years of business analysis experience.
• Ability to independently perform business analysis responsibilities.
• Ability to guide, instruct, and mentor other team members.
• Mastery of industry standards and best practices.
• Ability to recommend and contribute improvements to business analysis processes.

Important Notes

• Local Candidates Preferred: Candidates local to the Harrisburg, PA area are strongly preferred.
• Work Arrangement: First month 100% onsite for training; afterward, 3 days onsite and 2 days remote per week.
• Office Location: The Keystone Building, Harrisburg, PA.
• Interview: One-hour virtual interview via MS Teams.
• Interview Identity Verification: Candidate must present a valid photo ID to the camera at the beginning of the interview and pan the camera 360 degrees around the room to confirm they are alone.
• Work Hours: 40 hours per week.
• Contract Funding: Currently funded through 06/30/2027. Additional funding may be available, subject to approval and project needs.
• Government Equipment Restriction: Government equipment is strictly prohibited from being taken or used outside the United States. Violation will result in immediate termination and ineligibility for rehire within the program.
• RTR: Use 06/30/2027 as the contract end date.

Primary Skills

Business Analysis | Requirements Gathering | Requirements Documentation | Business Process Improvement | Stakeholder Management | User Acceptance Testing (UAT) | Test Planning | Test Scripts | Test Execution | Accessibility Testing | Defect Management | Application Enhancements | Implementation Support | Go-Live Support | Project Documentation | PennDOT | DVS | Vendor Coordination | Mentoring

Flexible work from home options available.