IT Business Analyst II – Requirements Engineering & Application Support

Be Part Of A High-Performing Team

Join a collaborative technology team focused on improving business applications, strengthening operational efficiency, and delivering solutions that support evolving business needs. This team partners closely with business stakeholders, product owners, developers, and quality assurance professionals to translate operational challenges into practical technology improvements.

The environment values analytical thinking, accountability, effective communication, and independent problem-solving. As an IT Business Analyst II, you will contribute to application enhancements, business process improvements, and production support while helping ensure technology solutions align with business objectives.

What's In Store For You

• Hybrid Work Environment: Based in Charlotte, NC, with onsite work Monday through Thursday and remote work on Fridays.
• Work Schedule: Eight-hour onsite workdays with core working hours between 9:00 AM and 4:00 PM.
• Cross-Functional Collaboration: Partner with business stakeholders, product owners, developers, and testing teams throughout the technology delivery lifecycle.
• Meaningful Technical Exposure: Work across multiple business applications, supporting enhancements, troubleshooting, and continuous improvement initiatives.
• Independent Ownership: Manage assigned initiatives with limited supervision while contributing recommendations that improve application performance and business operations.

How You Will Make An Impact

• Lead requirements gathering and analysis for small to moderately complex technology initiatives, translating business objectives into clear functional requirements, user stories, acceptance criteria, and supporting documentation.
• Facilitate stakeholder discussions to understand operational workflows, uncover process gaps, and identify opportunities for application enhancements.
• Partner with product owners and development teams to refine backlog items, establish scope, clarify requirements, and support delivery prioritization.
• Evaluate business rules, data relationships, and application dependencies to support solution design and process improvements.
• Provide Level 2 application support by investigating incidents, analyzing root causes, documenting findings, and recommending sustainable resolutions.
• Coordinate User Acceptance Testing (UAT) activities, including test scenario development, execution support, defect tracking, and validation of business requirements.
• Collaborate with technical and business teams to resolve application issues, minimize operational disruptions, and prevent recurring incidents.
• Maintain organized requirements documentation, process artifacts, and application knowledge to support development, testing, and production readiness.
• Independently manage competing priorities, communicate progress, and recommend practical solutions to business and technical challenges.

Requirements

Do You Bring Proven Success in Business Analysis, Requirements Engineering, and Application Support?

• 3–5 years of relevant experience in IT business analysis, systems analysis, application support, process improvement, or technology delivery.
• Demonstrated experience independently eliciting, analyzing, documenting, and validating business and functional requirements.
• Strong ability to translate stakeholder needs into actionable user stories, acceptance criteria, process documentation, and technical deliverables.
• Hands-on experience supporting business applications, investigating production issues, performing root cause analysis, and recommending corrective actions.
• Ability to work effectively with limited supervision, exercise sound judgment, and take ownership of assigned responsibilities.
• Experience supporting Agile delivery practices, backlog refinement, requirements prioritization, and cross-functional development activities.
• Familiarity with UAT planning, test scenario creation, defect management, and solution validation.
• Working knowledge of business process analysis, application dependencies, and basic data analysis.
• Strong communication, facilitation, organizational, and problem-solving skills.
• Ability to collaborate with diverse stakeholders, resolve routine conflicts professionally, and balance multiple priorities.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent practical experience.

Preferred Qualifications

• Experience using Azure DevOps or Jira for requirements management and Agile delivery.
• Familiarity with SQL, data querying, and analyzing business information.
• Experience creating business process flows, workflow diagrams, or other process modeling artifacts.
• Exposure to supporting multiple enterprise applications or interconnected business systems.
• Experience working across application development, testing, deployment, and ongoing production support.